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Sr Manager -- ECPMO Services & Support
The Sr Manager -- ECPMO Services & Support will lead a team responsible for delivering the end-to-end services and support strategy within ECPMO. The role will ensure that tools, templates and job aids for the ECPMO team are designed, implemented, and continuously improved to align with organizational objectives and Comerica standards.
The Senior Manager will oversee ECPMO-specific material development, stakeholder engagement, and communication effectiveness while managing a team dedicated to ECPMO framework and communication efforts. This leader will engage in continuous partnership with Comerica corporate functions, specifically, but not limited to Talent Development and Corporate Communications, to leverage existing corporate materials where possible and ensure quality alignment with Comerica standards, practices and requirements.
The Senior Manager will be tasked with advancing the standardization of how the ECPMO team works through a variety of templates, standards and communication methods and formats.
The Senior Manager will manage a team to develop and execute comprehensive communication strategies, ensuring consistent messaging and delivery across the ECPMO. This includes stakeholder engagement, content development and leveraging multiple communication channels to support ECPMO's transformation efforts.
Position Responsibilities:
Services and Support Strategy
- Lead and mentor a team of ECPMO support and services leads to drive the ECPMO's service and support strategy.
- Develop and oversee a standardized ECPMO services and support framework that supports the ECPMO's strategic goals.
- Set priorities, establish team goals, and monitor performance to ensure alignment with and delivery of ECPMO business objectives.
- Collaborate with senior stakeholders to ensure ECPMO tools address business needs.
- Assign workload reflecting the team members skill set and experience with an eye toward cross training, development, and timely and quality task completion.
Services & Support Program
- Define and implement ECPMO tools, templates and job aids, ensuring alignment to annual strategic priorities.
- Develop metrics and evaluation frameworks to assess the effectiveness of ECPMO initiatives and drive continuous improvement of materials and programs for the ECPMO.
- Manage the creation of ECPMO multimedia content, presentations, and communication materials that align with ECPMO's brand and initiatives.
- Lead stakeholder analysis for target services/support and communication opportunities within the ECPMO.
Stakeholder Engagement and Continuous Improvement
- Partner with cross-functional teams (within and beyond the ECPMO) to enhance communication strategies and effectiveness.
- Establish a feedback loop to measure ECPMO employees' effectiveness and impact and refine programs accordingly.
- Adapt ECPMO services and support to support business needs, ensuring responsiveness to evolving needs.
- Ensure effective knowledge sharing and accessibility of ECPMO tools and materials across the ECPMO organization.
Library and Knowledge Management
- Ownership of centralized knowledgebase for all ECPMO tools, templates, job aids and communication materials.
- Ensure content version control and accessibility for ECPMO stakeholders.
Leadership
- Direct managerial and HR responsibilities and team development for direct reports.
- Assign and prioritize tasks, projects, and activities.
- Ensures that the team adheres to approved governance framework as it relates to developing materials and communication.
- Manage and develop team cultivating a spirit of one team with shared goals and objectives.
- Select, motivate, and retain high performing talent.
- Provide on-going feedback to maximize overall performance.
- Other duties as assigned.
Position Qualifications:
- Bachelor's Degree from an accredited university in Business, Finance, Operations Management, or other related degrees OR High School/GED with 8 years of project management related experience
- 8 years of experience creating materials and resources for project management functions, communication strategy, and organizational change management
- 8 years of experience managing through influence and persuasion with key stakeholders across an enterprise
- 6 years of experience implementing end-to-end enterprise level services, support and communications activities
- 6 years of experience managing medium to large scale enterprise-level projects, including cross/departmental initiatives
- 5 years of experience managing others
- 5 years of experience in banking, financial services, or related business experience (preferred)
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Apr 15, 2025