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ECPMO Services and Support Lead
The ECPMO Services and Support Lead will be responsible for driving the end-to-end services and support strategy within the ECPMO processes. Working with the Sr. Manager Support and Services, and Comerica corporate partners they will be responsible for supporting the overall ECPMO services and support strategy, identifying knowledge gaps, and aligning tools and resources with the organization's goals. This role will perform retrospectives and collect and track data on program and project management effectiveness as well as serving as a process SME in the effectiveness of tools, templates and job aids created for the ECPMO
In addition, this role will be responsible for developing comprehensive communication strategies for the ECPMO team. This includes identifying key messages, audiences, and communication channels supporting end-to-end communications within the ECPMO, including regular communications forums. This role will collaborate with key ECPMO stakeholders, including Corporate Communications and Talent Development, to align education and communication strategies and content with Comerica standards as well as creating efficiency through leveraging existing materials as available.
The ECPMO Services and Support Lead will also maintain a library for materials which includes consistent maintenance and archival of artifacts for version control and audit needs as applicable. This role will be responsible for following enterprise retention policies.
Position Responsibilities:
Support and Services Design & Delivery
- Develop standardized end-to-end services support and communication framework across ECPMO.
- Develop comprehensive ECPMO-specific tools, templates and job aids tailored to different groups within the organization (e.g., employees, managers, executives).
- Ensure all ECPMO resource materials are consistent with the ECPMO brand and Comerica standards of excellence.
- Write, edit, and manage the production of ECPMO communication materials including emails, newsletters, presentations, videos, and intranet content.
- Coordinate and deliver ECPMO specific programs and facilitate sessions, to ensure effective learning outcomes within the ECMPO and those who use the ECPMO process.
Library Maintenance
- Maintain library for tools/templates/job aids and communication materials including version control.
- Maintain a knowledgebase where content can be stored for future reference.
- Ensure ease of access for ECPMO team to critical content and information.
Continuous Improvement
- Proactively collaborate and engage with ECPMO stakeholders at all levels to understand their concerns, expectations, and communication needs to tailor messages effectively.
- Establish metrics to evaluate the effectiveness of ECPMO resources in terms of knowledge transfer, behavior change, and overall impact on the change initiative.
- Adapt tools, templates and job aids in response to unforeseen changes or feedback, ensuring that the materials remain relevant and effective throughout the change process.
- Develop a feedback loop to gather performance metrics.
- Establish mechanisms for feedback from employees or stakeholders, analyze this feedback, and adjust communication and resource strategies specific to the ECPMO accordingly.
- Other duties as assigned.
Position Qualifications:
- Bachelor's Degree from an accredited university in Business, Finance, or other related degrees OR High School/GED with 6 years of progressively responsible project management experience
- 6 years of experience in creating tools, templates, job aids and other materials for a project management or similar function. Strong focus on managing relationship with senior internal stakeholders
- 6 years of experience prioritizing multiple requests and obligations to facilitate a smooth, organized workflow, while achieving results on time
- 5 years of experience demonstrating end-to-end enterprise level resource and communication creation experience supporting change and transformation
- 4 years of experience with Adept at storytelling with an ability to communicate complex topics into easy-to-understand messages for a variety of audiences
- 2 years of experience in banking, capital markets, or financial services organizations and the regulatory environment (preferred)
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Apr 15, 2025