Director of Switchboard Communications

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 45 hospitals and has more than 300 outpatient locations in 14 states providing more than 2.6 million patient visits annually. It is one of the nation's leading health systems with nearly 50,000 employees and physicians. Fourteen of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Directs and oversees the communications department activities and resources.
• Provides day-to-day supervision and management of the communications staff.
• Will ensure that all requirements, regulations, and documentation involving the communication department is completed.
• Develops departmental goals, plans, and standards consistent with requirements/objectives of the organization.
• Plans, organizes, and directs all activities related to staffing, including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives.
• Develops and maintains 24 hour staffing patterns and equipment repairs while managing all staff operations.
• Manages all service requests and overall responsibility of all telecommunications equipment.
• Responsible for annual budget and closely monitors all program financial operations.
• Manages staff relations including performance management, staff satisfaction, conflict management and other job related issues.
• Oversees scheduling, recruitment and payroll.
• Develops policies and procedures to provide procedures for Answering Service and Switchboard.
• Issue and maintain monthly billing and payments for physician answering service.
• Responsible for reviewing all past due invoices and completing necessary follow up.
• Actively assist new physician offices to transition to the Answering Service throughout the Chicago facilities.
• Maintains positive working relationships with physicians and office managers.

• High school diploma or equivalent required.
• Bachelors' degree preferred.
• At least 5 years of leadership experienced required.
• Effective written, verbal communication, and interpersonal skills.
• Customer Services experience required.
• Minimum of 5 years supervisory experience in a Switchboard/Answering Service setting.
• Current Illinois driver's license.
• Excellent/efficient communication skills.
• Strong organizational and interpersonal skills, including ability to manage interactions in difficult situations.
• Ability to respond quickly and accurately in emergency situations.
• Travel to all sites within the Chicago area is required.
• Ability to work flexible hours as needed since this department is operating at all times.
• Is able to adequately perform the Essential Functions of this job; as well as being capable of meeting its Functional and Environmental Requirements

Saint Mary's of Nazareth Hospital offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $66,560 to $96,408 on an annualized basis. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.