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Administrative Assistant

MRA-The Management Association
life insurance, tuition reimbursement

May 08, 2025
Administrative Assistant (Worker's Compensation) Cities and Villages Mutual Insurance Company Wauwatosa, WI Summary of Job SERVICE FIRST. INSURANCE ALWAYS. WHY JOIN THE CVMIC TEAM: The ability to make a difference to internal and external customers! Great variety in what you do each day Flexibility with your schedule A supportive team environment Outstanding benefits that include: Company-paid retirement contribution into an SEP plan (after one year of employment), Company-paid health and life insurance monthly premiums, and tuition reimbursement for continuing education. View what employees say about working here! Under direct supervision of the Worker's Compensation Claims Manager, this position is responsible for customer service and general clerical administrative duties related to Worker's Compensation claims administration. Essential Duties & Responsibilities Handles or refers telephone, written, and e-mail inquiries from members and others. Processes incoming and outgoing mail. Codes, scans, and attaches claim bills/records and correspondence into Kofax/Origami. Follows-up on medical bills sent to Optum that were not returned. Enters new claims and providers into Origami. Orders Medical Records for new claims where treatment was sought. Enters new Stress claims. Forwards incoming faxes to recipients. Verifies if identified claim was reported by member. Verifies non-current bills to avoid duplication. Subrogation entry into Origami/CCAP searches. Reviews EOB and Payment Processes (Optum/Smartview). Reviews Origami claims entry with new member onboarding. Prints and mails large volume correspondence on behalf of the Claims Specialists. Enters payments for Claims Specialists (checks and vouchers). Reviews, runs, and distributes OSHA reports annually to members. Provides back-up to the other administrative assistants as needed. Provides back-up check printing as needed. Performs other duties as assigned. Qualifications High School Diploma; The equivalent of one year of technical or business school training; One year of related experience, or equivalent combination of education and experience. Prior experience working in the insurance industry is preferred, but not required. Knowledge, Skills & Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge of: Office principles and practices; Basic office machines and computer software; Proficient use of computers and computer software including Microsoft Word, Outlook, Excel, claims software and other business software. Ability to: Read and interpret documents such as medical records and legal documents. Write routine reports and correspondence. Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Handle sensitive situations in a professional manner that reflects favorably upon the member and CVMIC. Effectively work as a member of a team, coordinating and completing assignments in a timely manner. Communicate professionally, timely, and effectively, both orally and in writing.