Product Manager: Lending & Deposits Account Origination

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

We are seeking a Product Manager to join the Jack Henry Lending & Deposit Origination Product Management team. As part of the product management team, you will assist in product planning and execution throughout the product lifecycle, including gathering, prioritizing, and writing product and customer requirements, working closely with development, operations, sales, and customers to ensure revenue and satisfaction goals are met and the most use and value items are delivered.

In this role, you will help curate the product enhancement backlog. You will identify and track gaps in business requirements to the functional specifications and final code. We are seeking strong organizational and planning skills and proven ability to multitask in a fast-paced environment. The ideal candidate will have a high level of motivation and a self-starting attitude, and the ability to work with minimal direction and supervision.

What you'll be responsible for:

• Performs primary market and user research to understand the problems we are solutioning and ensure the product is differentiated from competitors.
• Hosts discovery interviews, surveys, and focus groups with customers and stakeholders, intaking user feedback funneling into insights and ideas.
• Create user personas to understand target users and customer journey maps.
• Prioritizing & defining features with a description and benefit hypothesis capturing the vision, business value, and success criteria into a product brief.
• Coordination and collaboration with other product managers and architecture & development, as ideas move from discovery to delivery.
• Conduct usability testing and beta testing; gathering and distributing feedback & insights
• Assists in preparing the organization for product releases and launches.
• Assists in the creation and maintenance of the product vision/roadmap.
• May perform other job duties as assigned.

What you'll need to have:

• Minimum of 18 months of experience within the banking or credit union industry and loan origination.
• Minimum of 12 months of experience within product management or related role.
• Exceptional communication and active listening skills
• Strong attention to detail and organizational/project management skills.
• Strong business acumen is desired with the ability to adapt to changing business needs.

What would be nice for you to have:

• Product Management training and certification
• Ability to translate business objectives into technical product requirements for development.
• Experience with creating strategic design related materials like journey maps, diagrams, life cycles, etc.
• Experience leading customer discovery or focus group interviews or A/B testing experiments.
• Familiar with Jack Henry products and services.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.