Service Manager

Job Title: Service Manager

Location: Portage Indiana

Company: Interstate Power Systems

We are seeking an experienced and motivated Heavy Duty Diesel Truck Service Manager to lead our team of skilled technicians. The ideal candidate will oversee both in-shop and field service operations, ensuring high-quality repairs, efficient workflows, and exceptional customer satisfaction. This role requires a strong leader with hands-on experience managing diesel truck maintenance and repair, combined with excellent communication skills to coordinate teams and interact with clients.

Key Responsibilities:

• Manage and supervise a team of in-shop and field technicians, providing guidance, training, and performance feedback.
• Schedule and prioritize service jobs to meet deadlines and maintain operational efficiency.
• Ensure all repairs and maintenance on heavy-duty diesel trucks meet industry standards and customer expectations.
• Communicate effectively with technicians, customers, and parts suppliers to resolve issues and maintain strong relationships.
• Monitor inventory, order parts, and coordinate with vendors to ensure timely availability of supplies.
• Implement and enforce safety protocols and company policies in the shop and field.
• Troubleshoot complex mechanical issues and provide technical expertise as needed.
• Maintain accurate records of service work, including billing, warranties, and customer documentation.

Qualifications:

• Proven experience as a Service Manager or similar role in the heavy-duty diesel truck industry.
• Extensive knowledge of diesel truck repair and maintenance, with hands-on experience working with both in-shop and field technicians.
• Exceptional communication skills, with the ability to clearly convey instructions, updates, and feedback to team members and clients.
• Strong leadership and problem-solving abilities, with a track record of managing diverse teams.
• Proficiency in diagnostic software and service management tools preferred.
• Ability to multitask and thrive in a fast-paced environment.
• Valid driver's license; CDL is a plus.

Employee Benefits:

• Competitive Wages - Be paid your worth!
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• Pet Insurance - We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.

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