Service Rep Helper-Temporary (3)

National Grid
32.55
United States, New York, Buffalo
93 Dewey Avenue (Show on map)
Apr 09, 2025
About the position: National Grid is presently looking for 3 TEMPORARY candidates to fill a Service Representative Helper position at a starting hourly rate of $32.55. Under general supervision to read customers' meters as assigned and record using a variety of media; upload/download meter reading data in Itron; read and reset demand registers; report all inactive meters showing use and obtain name and previous address of user, if possible; report all defective meters and irregular conditions; report all suspected theft; list all skipped readings and retrace route to pick up skips. May also be utilized as a rider for designated two-person areas; assist with higher level metering services work and deployed for emergency work to stand by down wires. Specific duties include, but may not be limited to, the following: Drive and operate Automated Meter Reading equipment and upload/download data Ride along as second person in designated Metro areas Report unusual conditions Reset demand meters and install reset seals Install temporary meter seals Verify meter number and read Check multiplier and constant "Read meter only" type service orders, i.e verify meter number, check estimate read AMR/ ERT functional check (Read One) Guard down wires during storms following initial identification. Job Qualifications: Must have valid driver's license Must have a high school diploma or GED Must pass validated aptitude test Should possess the ability to handle customer contacts satisfactorily and be capable of moderately strenuous work with aptitude for some phase of operational activity. Must have good safe work ethic, good communication skills and commitment to customer service NOTE: This is a non-progression job. NOTE: External Employees Hired into CMS will be required to remain in the department for a period of (5) years. Salary: $32.55/Hourly Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company's testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions. Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union. National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.