Director (I) of Application Services

Under the general direction of the Associate Vice Chancellor of Information Technology, the Director of Application Services manages enterprise applications across the district, overseeing Business Systems, Student Systems, and Integrations/Development teams. The Director assesses existing and emerging technologies to support business objectives at both District and college levels, ensuring effectiveness, scalability, and service quality.

The Director is responsible for the continuous operation and maintenance of enterprise applications, including ERP Systems (HR & Finance), Student Information Systems, Financial Aid Systems, Document Management Systems, Integration Services, Custom Applications, State Interfaces, and Reporting processes. Leading multiple teams of IT professionals, the Director oversees the delivery, integration, configuration, training, and support of the District's enterprise applications, assigning and prioritizing tasks, fostering personal growth, and recruiting staff. Representing DOIT in campus collaborations, the Director leverages feedback and guidance, and must be willing to work flexible hours, including evenings and weekends when necessary.

Typical duties may include, but are not limited to:

Strategic Leadership:

• Providing strategic direction and leadership for the Application Services department including the Business Services team, Student Services team and Integration/Development team and functional responsibility over enterprise applications including Peoplesoft Human Resources, Financial Services, Campus Solutions, Oracle Student Financial Planner, Highpoint Degree Planner/Schedule Builder, Boomi Integration and Master Data Management Platform and OnBase Document Management.
• Developing and communicating a clear vision for leveraging technology to support academic excellence, operational efficiency, and student success, with a strong emphasis on ensuring that enterprise applications effectively meet the diverse needs of Los Rios students, employees and stakeholders.
• Cultivating strategic partnerships with industry vendors, technology providers, and peer institutions to stay abreast of trends and developments in ERP systems, Software-as-a-Service, Integrations-as-a-Service, and Data Management.

• Overseeing the design, deployment, and management of enterprise applications to ensure reliability, scalability, and security.
• Providing oversight and leadership to the acquisition, configuration, integration, and maintenance of the Enterprise Resource Planning (ERP), Software-as-a-Service (SaaS), and custom applications.
• Developing system Integration Strategies, including the effective use of APIs, Integration-as-a-Service platforms, and Master Data Management (MDM).
• Leveraging User Interface/User Experience (UI/UX) principles to continuously assess and improve customer satisfaction with enterprise applications.
• Implementing best practices for IT Service Management, including incident management, problem management, and change management, to enhance service delivery and user satisfaction.
• Driving continuous improvement and automation initiatives across all areas of responsibility to optimize performance and efficiency.
• Supporting and troubleshooting production issues and leads incident response and management activities.
• Representing the organization in relevant industry forums, conferences, and consortiums to identify opportunities for collaboration and knowledge sharing.

• Leading the evaluation and adoption of emerging technologies to drive innovation and enhancing organizational agility.
• Fostering a culture of innovation and collaboration to accelerate digital transformation initiatives.
• Develop and execute system integration strategy to ensure streamlined data connectivity and improve operational efficiency between enterprise systems.
• Championing the use of data analytics and business intelligence tools to drive informed decision-making and improve institutional effectiveness.

• Building and maintaining strong relationships with internal stakeholders, including executive leadership, academic departments, administrative units, faculty, and student groups to understand their technology needs and priorities, and developing tailored solutions to support their objectives.
• Communicating effectively with stakeholders to understand their needs, expectations, and feedback, and incorporate their input into decision-making processes.
• Providing timely and transparent communication on technology initiatives, projects, and servicing disruptions to minimize impact and build trust and confidence in the department's capabilities.

• Developing and implementing robust security, privacy, and compliance controls to protect institutional data, software, systems, and assets, with a focus on Information Security and Data Governance.
• Leading the development of risk management strategies to mitigate cyber threats, regulatory compliance risks, and other operational risks, including Asset Management and Change Management.
• Ensuring compliance with relevant laws, regulations, and industry standards, and overseeing the preparation and response to audits and assessments.
• Ensuring business continuity and continuity of service delivery through regular successful continuity tests, system architectural review and approval and disaster recovery plans.

• Attracting, developing, and retaining top talent in the Application Services department through effective recruitment, training, and professional development programs.
• Fostering a culture of excellence, collaboration, and accountability by setting clear expectations, providing constructive feedback, and recognizing and rewarding performance.
• Promoting diversity, equity, and inclusion in all aspects of talent management, and creating opportunities for career advancement and leadership development.

• Defining and track key performance indicators (KPIs) and metrics to measure the effectiveness, efficiency, and impact of Application Services.
• Holding team members accountable for achieving performance targets and meeting service level agreements (SLAs) through regular performance reviews and feedback sessions.
• Implementing mechanisms for continuous improvement and quality assurance to ensure that application services meet or exceed stakeholder expectations and industry benchmarks.

• Developing and managing the departmental budget in alignment with strategic priorities and resource constraints, with a focus on optimizing investments in enterprise applications and operations.
• Identifying opportunities for cost optimization and efficiency gains through technology initiatives and investments.
• Ensuring transparency and accountability in financial management practices and providing regular reporting and updates to executive leadership and key stakeholders.

• Leading organizational change management efforts to drive adoption of new technologies, processes, and organizational structures.
• Anticipating and addressing potential challenges and resistance to change through effective communication, education, and stakeholder engagement.
• Fostering a culture of resilience and adaptability to enabling the organization to navigate complex and dynamic environments and seize opportunities for innovation and growth.

Knowledge of:

• The tools currently utilized in the deployment and support of district applications, databases, operating systems, and middleware software programs include: Peoplesoft (Financials, Human Resources, and Campus Solutions), Salesforce CRM, Salesforce. Marketing Cloud, Oracle Student Financial Planner, Highpoint Degree Planner/Schedule Builder, Boomi Integration-as-a-Service, Boomi Master Data Management, GT eForms, CCC Apply & CCC Assist Systems, OnBase Document Management, Oracle DBMS, SQL/Server DBMS, and other associated products and tools.
• Application Lifecycle Management.
• SDLC, and Support.
• Traditional & Agile Project Management Methodologies.
• Project Planning, Estimating, Scheduling, Tracking, Budgeting, and Reporting.
• Risk & Issue Planning (Identification, Mitigation, Resolution).
• Strong Diagnostic & Analytical Capabilities.
• Excellent Written & Oral Communication Skills with all levels of management.
• Ability to prepare formal management presentations, along with organizing and conducting effective meetings.
• System Integration Strategies, including the effective use of APIs, Integration-as-a-Service platforms and Master Data Management.

1. Have a bachelor's degree from an accredited institution in computer science, management information systems, or related field; OR a bachelor's degree in any field with two (2) additional years of information technology leadership experience.
2. Have five (5) years of information technology leadership experience including (3) years of administrative experience in a large education, governmental, commercial, or industrial organization, which includes responsibilities in planning, operational, supervision, and budget administration of information technology fields.
3. Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.

Applicants applying to this position are REQUIRED to complete and submit:

1. Los Rios Community College District Application
2. Resume or Curriculum Vitae
3. Letter of Interest

• Applications submitted without all required documents, listed above, will be disqualified.
• Applicants indicating "see resume" on the application will not have that referenced experience considered for minimum qualifications, which may lead to the application being disqualified.
• Only information (education, experience, etc.) listed on the application will be considered for minimum qualifications.
• Applicants, including current Los Rios Community College District employees, are required to provide official transcripts, if required to meet the minimum qualifications for the position.
• Applicants are required to submit official transcripts within 60 days of the time of hire.
• Graduate advising documents and grade reports will not be accepted as official transcripts.
• Individuals who have completed college or university course work at an institution in a country other than the United States must obtain a complete evaluation of foreign transcripts, degrees, and other relevant documents.
• A foreign transcript evaluation is required any time foreign course work is used to meet minimum qualifications and/or salary placement even if the foreign transcript has been accepted by a college or university in the United States.
• Foreign transcript evaluations are ONLY accepted from AICE (Association of International Credential Evaluations, Inc.) or NACES (The National Association of Credential Evaluation Services) agencies or evaluators. For additional information on foreign transcript evaluations click here.
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