Transfer Center Coordinator I

Job Details

Job Description

PRIMARY FUNCTION:

The Transfer Center Coordinator I coordinates all aspects of Transfer Center and telemedicine cases including facilitating physician to physician communication and logistics related to patient transfer. This includes scheduling and assigning transports, documenting transfer activity, facilitating communication for transfers and completing ADT functions in Epic. The incumbent also takes calls for Emergency Medical Services (EMS), triaging calls using Emergency Medical Dispatch (EMD) protocols and providing callers with pre-arrival instructions.

ESSENTIAL FUNCTIONS:

• Receives calls regarding patient transfers, consultations, and telemedicine requests, and obtains pertinent clinical and diagnostic information from the referring physicians, RNs and other clinical staff. Coordinates physician to physician communication.
• Coordinates logistics of external transfers including arranging transportation, ensuring appropriate bed assignment and coordinating with patient access and admissions departments.
• Properly documents in transfer center software, computer aided dispatch (CAD) software and other systems as appropriate.
• Performs admissions and other ADT functions in Epic.
• Processes incoming radiology images from external facilities.
• Generates and processes transfer agreements between Jefferson Health facilities and referring facilities.
• Receives emergency and nonemergency calls for EMS, triaging these calls using Emergency Medical Dispatch (EMD) protocols and providing callers with pre-arrival instructions.
• Manages communication between all members of the healthcare delivery team to ensure safe and timely transport and transfer of patients.

Specific Actions/Decisions:

• Which transfer cases to auto-accept without involvement of an accepting physician.
• Which accepting physician team to connect with the referring physician.

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson

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OTHER FUNCTIONS AND COMPETENCIES

• Performs duties in an independent manner based on guidelines set by supervision.
• Participates in special projects or other duties as assigned.

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EDUCATIONAL/TRAINING REQUIREMENTS:

Educational Requirements

High School

Required

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CERTIFICATES, LICENSES, AND REGISTRATION:

Professional Certifications, Memberships, Licenses

EMT or Paramedic (issued by any US State/territory or National Registry) preferred

Emergency Medical Dispatch (EMD) within 6 months of hire required

BLS CPR within 3 months of hire required

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EXPERIENCE REQUIREMENTS:

2 years

Customer service experience required

1 year

Transfer Center or EMS experience preferred

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Technical/Job Specific Skills

MS Office (Outlook, Word, Excel,), EMR Skills and Knowledge

Knowledge & Applied Experience

Behavioral

Problem Solving, Relationship Building, Interpersonal, Negotiation

Work Shift

Worker Sub Type

Primary Location Address

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.