Production Manager

Overview

LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, "to substitute for." When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at LocumTenens.com plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There's nothing ordinary about a typical day here, take a look for yourself: https://share.vidyard.com/watch/VfMVtWsvT1pn4T6nvUZxn1.

We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Recruitment

• Sources, generates, and prospects candidates by making telephone calls to clinicians by contacting clinicians via telephone calls, e-mails, text messages and third-party site messaging
• Qualifies and matches clinicians to current open orders based on their availability and skills
• Updates and verifies the clinician's profile, preferences, licensure, and certifications in the company database
• Ensures the integrity and accuracy of information entered in the company database
• Enters bookings for selected clinicians
• Conducts "two bite" check-ins with clinicians to ensure the assignment is to their satisfaction
• Manages daily schedule of calls, meetings, and follow ups
• Achieves/exceeds daily and monthly activity goals and metrics as set by their manager; exceeds KPI production metrics measured by all communication activity
• Keeps management informed of area activities, significant issues, and changes in recruiting volume

Relationship Management

• Identifies potential future opportunities with existing clinicians by building and maintaining business relationships
• Ensures clinician needs are satisfied and that they are informed of new job opportunities
• Resolves clinicians requests, complaints, and issues
• Follows up with clinicians routinely to ensure there are no additional challenges

Team Management

• Manages daily operations of direct reports, ensuring they meet daily metrics and budget goals
• Directs team processes and procedures; ensures work is completed in accordance with Company standards
• Trains, develops, and motivates associates to achieve desired goals
• Assists in creation of team contests; implements associate engagement strategies
• Interviews and selects candidates for hire
• Conducts annual performance evaluations; coaches associates to maximum performance
• Creates and delivers associate corrective actions and performance improvement plans as needed
• Keeps senior management informed of accomplishments and/or opportunity for improvement

SECONDARY FUNCTIONS (IF APPLICABLE)

• Serves as a liaison to cross-function internal groups
• May work on team scorecard initiatives and team updates
• Leads team production meetings
• May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

• Manages a team of 1-5 Associate Account Executives and Account Executives
• Assists with budget forecasting and planning
• Communicates with external clinicians

QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• High School Diploma or equivalent required; Bachelor's degree preferred
• Proven track record of gaining new business and managing accounts required
• Internal candidates: 2+ years as a Senior Account Executive preferred
• External candidates: 6+ year(s) of sales or recruiting experience required
• Prior experience leading teams preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to adhere to and exhibit the Company Values at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Working knowledge of Salesforce or relative CRM systems
• Strong knowledge of targeting and sourcing clinicians
• Excellent understanding of recruiting and staffing processes and strategies
• Strong understanding of internal processes
• Ability to effectively manage multiple competing priorities in a fast-paced sales environment
• Strong attention to detail
• Strong customer service mindset
• Strong organizational and time management skills
• Ability to work independently
• Strong communication skills - both oral and written
• Solid critical thinking and creative problem-solving skills
• Ability to negotiate and influence
• Ability to research leads and potential business opportunities
• Ability to work with sensitive information and maintain confidentiality
• Ability to mentor, train, and motivate others
• Ability to travel up to 10% for conferences and/or client visits

KEY COMPETENCIES REQUIRED

• Ensures Accountability
• Persuades
• Action Oriented
• Being Resilient
• Manages Ambiguity
• Resourcefulness
• Manages Complexity
• Drives Results
• Interpersonal Savvy
• Demonstrates Self-Awareness
• Nimble Learning
• Instills Trust

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

• Typical office environment - sedentary with typing, writing, reading requirements
• May be able to sit or stand
• Speaking, reading, writing, ability to use a telephone and computer
• Ability to exert up to 10 lbs. of force occasionally
• Ability to travel up to 10%
• Ability to interpret various instructions
• Ability to deal with a variety of variables under only limited standardization

What is in it for you

Company-paid benets (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benet options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid maternity and paternity leave.
Company sponsored 401k plan with company matching.
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
Tuition reimbursement for continuing education.
An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.

EEO Statement

LocumTenens.com is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.