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About This Team: The Global Real Estate | Facilities | Security (REFS) team is a cross-functional team at Cloud Software Group responsible for its global footprint across the Americas, APAC, EMEA, and India. While we recognize that each of us has our own skill set, responsibilities, and disciplines, we work together as one unit to deliver a state-of-the-art, safe, secure and comfortable workplace for our team members, no matter the location. Our team members are our clients. They rely on us to deliver unparalleled support, promptly resolve any issues and provide solutions that will allow them to perform at their best in a productive environment. Job Description/Responsibilities:
General Department
Primary point of contact for all facilities-related matters, liaising between employees, external service providers, and the Facilities Team. Effectively communicate scheduled maintenance, inspections, and service disruptions to minimize impact on business operations. Manage and assign service requests through the Facilities Service Desk, ensuring timely resolution. Communicate with departments on the status of new hires and seat allocations. Coordinate employee moves and seating allocations, updating the floor plan system (Eptura) and creating new name tags. Collaborate with the Landlord to ensure seamless operation & uptime of the common area. Manage Eptura booking application and ensure floor plans are kept current.
Financial
Partner with Procurement and Workplace Services teams regarding RFPs for national and local service contracts, obtaining vendor proposals, and creating SOWs and MSAs. Participate in bid reviews to ensure service requirements are met for HQ. Manage the PR/PO process and collaborate with Accounts Payable on vendor payments. Responsible for setting up new vendor accounts in Oracle, due diligence, etc. Assist in the Annual Operating Plan (AOP) planning and preparation process. Maintain operating costs within the assigned budget.
Management
Collaborate with Risk Management regarding all Certificate of Insurance requirements for company and properties. General liaison for all CoIs for REFS.
Oversee cafeteria operations:
Manage daily cafeteria operations, ensuring efficient and effective service. Ensure service provider is compliant with health and safety regulations. Manage cafeteria budgets, including forecasting revenue and expenses. Monitor food quality and service standards, ensuring customer satisfaction. Address customer complaints and resolve issues in a timely and professional manner. Implement sustainable and eco-friendly practices in cafeteria operations. Upload weekly menu to Cloud Central for employee review.
Manage aspects of construction and renovation projects:
Repairs & Maintenance
Conduct daily inspections of the facility to guarantee safe operations. Schedule and attend regular walkthroughs with vendors, pursuant to SLAs and KPIs, to ensure contract compliance and identify areas needing attention to keep the space safe, clean and organized. Alert vendors and Manager - HQ of any discrepancies. Schedule and oversee contractor services, verifying completion and quality control. Ensure that all licenses, permits, and certifications are accurate and up-to-date. Ensure strict adherence to company safety and sustainability programs, and all local, state, and federal regulations.
Serve as backup to the Manager, Facilities - HQ. Special projects as assigned by department management
Required Experience/Skills:
5 - 7+ years in Facilities / Workplace role in a high-touch and dynamic fast paced environment Time management skills include being able to manage multiple projects with a complex, varied workload. Adept at problem solving, project management, setting priorities, etc. Strong communication skills, both written and verbal. Build and maintain positive relationships with the team, clients, staff and third-party contractors. Ability to exercise formal / informal authority to influence internal and external stakeholders, having a clear understanding of the client's goals and objectives. Commitment to safety excellence, maintain technical proficiency, industry knowledge to provide timely information on all site related issues. High level of computer literacy within Google Workspace and Microsoft products, and space planning tools. Must work independently with little oversight. Ability to pivot quickly as priorities and direction change.
Education Degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration or equivalent experience in an office environment overseeing a facility/workplace. Nice-to-Haves Working knowledge of AutoCAD Knowledge of the real estate life cycle. Familiarity with building codes and regulations
About Us: Cloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please email us at AskHR@cloud.com for assistance.
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Citrix Systems
Apr 08, 2025