System Troubleshooter

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of Detection and Measurement, CUES is the world's leading developer of water, wastewater, and storm water inspection equipment. With CCTV cameras, pre-built vehicles, and software for pipeline inspection and rehabilitation, we improve the safety and reliability of our water infrastructure systems.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As a Systems Troubleshooter, you will provide professional support to CUES customers on the operation and troubleshooting of the products that we sell. This support is typically via telephone or remote internet connection.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

1. Answer customer questions regarding the proper operation of their CUES equipment

• Assist customers with troubleshooting, to identify the failed component, and repair if possible
• Facilitate the shipment of loaner equipment if their equipment needs to be sent in for service
• Provide customers with the troubleshooting aids, like wiring schematics and layout drawings
• Assist our repair shops by working with customers with related equipment problems
• Assist our Regional Sales Managers and Mobile Technicians as needed

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience & Education

• High school diploma or equivalent
• Prior Customer Service experience

Preferred Experience, Knowledge, Skills, and Abilities

• Experience with CUES pipeline inspection equipment
• Two year business/education degree preferred
• Proficient with standard office computer programs
• Able to present technical information to others in a professional, understandable manner
• Posses strong electrical and mechanical aptitude
• Possess excellent written and oral communication skills
• Must be highly motivated self-starter that can handle stressful situations
• Ability to work independently, with excellent problem solving and decision making skills
• Able to read and understand complex electrical diagrams

Travel & Working Environment

• Normal work hours are 8am to 5pm , Monday through Friday
• Infrequent, but possible need for overtime. Could be well outside normal business hours
• Maintain excellent attendance
• Position may require the handling of equipment that has been exposed to the sewer and storm pipe environment

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.