Program Manager, Social Work

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community.ArchWell Health recognizes that 40% or more of healthcare stems from Socioeconomic factors. The Social Work Program Manager is a central resource to support market Social Workers.

Duties/Responsibilities:

• Document and communicate standard of work for social work across the organization.
• Collaborate with Data Engineering Social Worker metrics and incentive compensation structure.
• Participate in Social Worker recruiting and interviewing as requested by Directors of Market Operations.
• Refine and execute new social work colleague onboarding and continue education activities in collaboration with market Directors of Operations.
• Design and implement Social Worker coverage for new markets/open positions including supporting multi-state licensure and distribution of caseloads.
• Organize and lead monthly Social Worker meeting.
• Lead as Subject Matter Expert on SDOH CMS STAR measures and collaborate with the central Quality team.
• Meet regularly with the Director of Care Management and the Director of Member Financial Counseling on organizational workflows and referral processes including Medicaid and Cost Share Assistance applications.
• Plan and perform Social Worker QA activities including reviewing market support packages and resources, social worker documentation and compliance with HIPAA policies.
• Collaborate with managed care plans and disseminate market resources when available.
• Identify methods to improve ArchWell Health's social work approach based on feedback and regularly conducted surveys.
• Support Advance Directive initiatives within the organization.
• Report out to senior leadership as needed.

Required Skills/ Abilities:

• Experience supporting patients with need for social services
• Experience with screening, assessment, and planning for common social services needs

• Working knowledge of differential diagnosis of common mental health conditions
• Strong interpersonal communication skills with exceptional active listening abilities
• Highly empathetic, non-judgmental, and open-minded
• Experience in a collaborative team environment

Education and Experience:

• Fully licensed LMSW in the current State of practice preferred
• Master's degree in social work
• 1+ years' experience in clinical social work
• A problem-solving orientation and a flexible and positive attitude
• Mission driven and motivated to join an organization that will transform the way we deliver accessible, clinically excellent care to seniors
• Proficient PC skills

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.