Workforce, Career, & Community Education Assistant, Workforce Programs

Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Performs administrative and student support for the workforce, apprenticeship contract training, and open enrollment programs. Assists supervisor with course implementation and provides general support for the workforce development unit. Assists students in registering for and selecting classes. Provides telephone coverage, clerical support, Colleague data entry, program reports, and serves as a back-up support to other workforce development programs as needed. Under general supervision, assist with instructor and vendor contracts, course file management, and new personnel document processing. Utilizes Colleague for invoicing and purchasing. Processes appropriate documents regarding new contractual and temporary/hourly adjunct and staff and processes contracts for payment.

* Acts as a point of contact for programming information via phone, email, and in person.

* Provides courteous and informed customer service for students by assisting with student registration, transfers, drops, and course information. Responds to student inquiries in a timely fashion.

* Responsible for providing information and requested materials in response to inquiries from prospective students and community partners.

* Assists external and internal stakeholders answering questions regarding registration, transfers, refunds, certificates, course schedules, course requirements, policies and procedures, and directions to campus classrooms/buildings.

* Responsible for data entry into Colleague, the college's registration management platform.

* Creates correspondence and various data entry assignments to include updated course spreadsheets and instructor information maintained in Excel.

* Runs proofing reports to ensure the accuracy of course information and make corrections as necessary.

* Assists with the preparation and processing of documents, including certificates of completion, vendor and adjunct contracts, and other correspondence as assigned.

* Prioritizes multiple project assignments, applies a high degree of accuracy and efficiency. Supports WCCE programs and assists division with special projects as assigned. Performs other duties as assigned.

* A high school diploma (AA Degree preferred);

* At least two years of experience in an office environment requires excellent technical, organizational, interpersonal, and problem-solving skills.

* Demonstrates excellent attention to detail.

* Demonstrates office experience with emphasis on data entry, record keeping, general clerical skills, office procedures and organization.

* Proficient in Microsoft Office Suite required

* Experience in higher education preferred

* Experience using Colleague, Access, Outlook and related software programs preferred

* Must maintain strict confidentiality and use good judgement in dealing with clients, instructors, and all levels of individuals within the college and the community.

* Performs all duties while considering the impact of any action on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.

* Ability to communicate effectively, both verbally and in writing

* Regular attendance is a requirement of the job

* Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity

May require some lifting and moving boxes of supplies or instructional materials. May be asked to rearrange hours to meet specific division needs.

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.