Customer Success Specialist II - Schaumburg, IL
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![]() United States, Illinois, Schaumburg | |
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Description
Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism - and we treat our employees like the valuable assets they are. Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American distributor of industrial supplies. With 49 warehouse sites in the United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products. In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits. If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S. Hughes Company, Inc. team! Position Description The Customer Success Specialist II (CSS) is responsible for dedicated customer care for a set of assigned accounts primarily classified as Maintain & Invest. The CSS will be the single point of contact for the entirety of the account which may require working across many warehouses and regions. This key role works together with other internal departments regarding product pricing, credit, complaints, product availability, order status, returns, and delivery logistics. This position is responsible for all touch points for assigned accounts and back up accounts related to order management, customer specific requirements management, customer queries, customer satisfaction, and on time ship management. The CSS leverages all available resources to meet customer expectations while creating a positive customer experience through personalized, strong support. This role is expected to adhere to all company policies and safety protocols. Key Position Duties Required to be Successful as a Customer Success Specialist II Order Management
New Accounts
Problems & Solutions
Product Knowledge
Returns
Internal Coordination
ERP Management/Maintenance
Reporting & Analysis
Other Assignments
Education/Certification/Licenses
Skills That Will Make You Successful Soft Skills
Hard Skills
Target Base Compensation range for this non-exempt role is $26.00 - $28.00/ hr. DOE. This is a Full-Time position, eligible to participate in the Company's benefit plans including: Paid Time off; major medical, dental, vision; Company paid short-term and long-term disability; paid parental leave; various supplemental benefit plans; and Employee Stock Ownership Program (ESOP). Education
High School (required)
Experience
2 years: Data entry/management in ERP/CRM (required)
2 years: Experience in B2B customer service or phone-based support in a high-volume fast paced environment required (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. |