IT Technician

Bell Ambulance is a progressive, client-oriented company devoted to providing high-quality emergency and non-emergency medical services. Bell Ambulance has been in operation since 1977 and has grown to be the largest ambulance service provider in Wisconsin. We are a certified participant and contracted provider in the City of Milwaukee 911 system. We have nine locations in Milwaukee County, one in Waukesha County, and one in Racine County. We receive more than 120,000 calls per year.

Job Title: IT Support Technician

Location: Milwaukee, WI (On-Site)

Reports To: IT Manager

Summary: The IT Support Technician will operate and maintain computer systems and networks to ensure they function as intended and meet organizational needs. The work of this position, in cooperation with other IT and Bell staff, allows our EMS crews to provide the highest level of emergent care, while operating as the largest provider of ambulance services in the State of Wisconsin.

Essential Duties and Responsibilities may include but are not limited to:

• Serves as the first point of contact for IT support within the organization

• Installing, configuring and maintaining software and hardware components of computer and network systems

• Diagnosing and troubleshooting software and hardware issues

• Repairing and replacing damaged computer and network components

• Ensuring the security of the end users by following and enforcing SOP's

• Maintains and updates technical documentation regularly

• Testing of new hardware and software before full-scale installation

• Inventory management

• Be available in the event of outages and urgent needs (maybe outside of normal working hours)

• MDM management

• User Account management

• Works with vendors to determine warranty or repair status

• Attends meetings as required

• Ability to troubleshoot LAN/WAN connectivity for all networked devices; coordinates troubleshooting effort with Networking team

• Experience in a data sensitive environment

• Performs other duties as assigned

Soft Skills:

• Driven to learn, uncover, understand, and challenge status quo

• Effective communication - deliver a message using business acumen with clarity and connect intended audience

• Critical thinking - strong problem-solving skills and attention to detail, using data and objectivity to make decisions and recommendations

• Result oriented and sense of urgency

• Time and priority management

• Adaptability

Desired Qualifications:

• Associates degree in Computer Science, Information Technology, related field or comparable certifications

• 3+ years' experience in IT Support or related roles

• Ability to provide off hour support

• Strong interpersonal and communication skills

Bell Ambulance can offer you an incredibly competitive wage and a comprehensive benefits package, including health, dental, vision, FSA, HSA, and company-sponsored plans. In addition to core benefits, Bell Ambulance offers a 401(k) plan that you are eligible for upon date of hire, and we match 100% of contributions, up to a maximum of 6%.

*Bell Ambulance participates in E-Verify and will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the U.S.