Sr Business Control Specialist

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

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At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This role is a key member of the Technology Business Management Resiliency & Controls Quality Assurance team that provides critical support and will help in establishing effective controls within processes (Quality Assurance), perform reviews, and test the effectiveness of controls (monitoring and Quality Control).

Engage with senior stakeholders to identify issues and/or control improvements for remediation. Acts as an ambassador of the risk culture. The Quality Assurance program will guide technology executives, risk officers and technology SMEs with training & recommendations during reviews, develop and communicate procedures as requirements change over time, challenge gaps in evidence, ensure controls are sustainable and addresses risks appropriately.

This is a role that will require candidate to work across the technology organization, using technical domain expertise to lead and/or execute quality reviews for controls and processes. Must ensure and understand how sustainable solutions apply to adherence of policies. The incumbent will drive and report progress on execution of quality assurance across the portfolio to leadership on an ongoing basis. The role will drive a strong Risk culture that encourages discussion and debate for everyone in the organization. The role must expertly balance the need to reduce risk efficiently and effectively but in a manner that supports Operational Excellence.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Role is responsible for quality assurance review of evidence supporting action step completion for a portfolio of issues
• This work includes ensuring evidence that supports remediation of risk includes an appropriate audit trail and may include consultation and / or training on evidence requirements
• QA reviewer may be required to conduct re-performance and control testing, where applicable
• QA Reviewer is required to complete work with diligent focus on issue and action step end dates, with focus on risk remediation

Required Qualifications:

• 3+ years of experience in risk management, audit, compliance, or a combination of each
• Understanding of technical topics such as change management, application development and lifecycle, technology controls
• Effective communication and ability to summarize questions or requests to various parties

Desired Qualifications:

• Control testing or Issues QA review experience within the financial institution industry
• Technical Audit experience
• Professional career on economics, accounting, finance, math, or actuarial sciences
• CISA or CPA

Skills:

• Analytical Thinking
• Attention to Detail
• Risk Management
• Technical Documentation
• Automation
• Business Acumen
• Issue Management
• Project Management
• Critical Thinking
• Relationship Building
• Teamwork and outstanding communication skills

Shift:

Hours Per Week: