Box Office Assistant (3 P/T Temp Summer 2025), CPTN11015PARTS

College of Dupage
United States, Illinois, Glen Ellyn
425 Fawell Boulevard (Show on map)
Apr 02, 2025
Box Office Assistant (3 P/T Temp Summer 2025), CPTN11015PARTS Box Office Assistant (3 P/T Temp Summer 2025), CPTN11015PARTS The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions. College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities. Primary Duties and Responsibilities: Responsible for opening and closing the Box Office for MAC performances, CCMA exhibits and daily operations as needed. Understand and operate computerized ticketing system for processing of cash, check and credit sales. Represent the McAninch Arts Center to ensure a consistent and high level of patron service to all visitors and patrons. Process single, group, and subscription ticket orders received by phone, fax, mail, in person and on-line, utilizing knowledge of the ProVenue Ticketing System for MAC and rental events for sale to the COD community, students, faculty and staff. Maintain accessible needs report for each event for use by MAC house managers. Organize publicity information for access by Box Office personnel. Keep informed of all events, discounts and special marketing offers. Maintain appropriate work station areas, including equipment, supplies and forms necessary for ticket sales. Update inventory database to ensure proper inventory of supplies. Accurately balance end-of-day reports and assist Box Office Supervisor with daily balancing of cash drawers. Anticipate customer service issues and troubleshoot solutions. Complete PCI compliance training and adhere to these policies. Assist production staff and house managers to facilitate timely start of performances and to communicate patron needs. Prior to performances, distribute will-call tickets and sell to walk-up patrons in an efficient manner to ensure timely seating of theatre patrons. Fulfill orders placed with third-party ticket vendors and requests for donated tickets from community organizations, charities and businesses. Process and accurately track MAC gift certificates. Prepare attendance and sales reports for use by the MAC Marketing Department. Responsible for following the MAC dress code and persevering personal hygiene as well as the cleanliness of work station and shared box office spaces. Prepare discount vouchers coupons for select performances for COD faculty members. Handle special arrangements such as complimentary tickets and mobility impaired section tickets. Distribute and maintain hearing impaired devices and CCMA Audio Tour devices. Other duties as assigned. Qualifications: Education High School Diploma required. Some post-secondary education preferred. Experience Minimum one-year part-time experience in a customer service environment required. Must be computer literate, proficient in Excel, Word and data entry required. Excellent customer service background required. Proficient in spoken and written English required; computer knowledge, ability to handle cash and work independently required. Cash and credit card handling experience preferred. Knowledge of performing arts preferred. Summer employment from May 31, 2025 to September 21, 2025 to support Hokusai Exhibit. Work Schedule: Up to 29 hours per week which includes nights and weekends. Computerized ticketing system, computer with Word, Excel, Access, etc., calculator, charge-slip printer, laser-jet printer and heavy telephone usage. Flexible hours including many evenings and weekends. This position requires a background check. Pay Grade: Classified 8 Hourly - $17.01 per hour College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees. College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law. To apply, visit https://cod.csod.com/ux/ats/careersite/4/home/requisition/2326?c=cod jeid-69f0d0f90bafd5459911cf40281b4f0a