IT Client Services

TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency ("RF") components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards ("PCBs"). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Position Summary:

Provide first-line support on IT hardware, software and systems for on-site and remote employees. Performs a variety of complex tasks and may lead or direct work of others. Superior technical aptitude, strong written and oral communications skills and the ability to deal effectively with people are key success factors for this position. Proven ability to operate in extreme high-pressure situations, handle multiple priorities and possess a high level of discipline while remaining flexible. Top-quality customer service skills in dealing with all levels in a team environment; display patience. Work under direct supervision

Duties and Responsibilities:

• Configure LAN and network devices' software.
• Install new equipment, cabling and network devices.
• Optimize performance of LAN and Network Devices.
• Handle user issues and perform help desk functions.
• Install and upgrade PC and network device hardware.
• Develop and document installation and upgrade plan.
• Prepare the site and develop the work plan for the installation.
• Remove old equipment and cabling.
• Troubleshoot problems.
• Maintain a safe and secure work environment.
• Provide backup support for AS400 operator on basics - printing labels, printing reports and handling user lock-outs.
• Close out AS400 system. Submit jobs and ensure queues are clear and distribute reports.
• Initiate purchase request for hardware and software as well coordinate approval thereof.
• Investigate and recommend hardware/software options.
• Service calls to provide first-line support for problems on all applications/hardware configurations and resolve faults quickly related but not limited to:
  • Hardware malfunctions
  • Software errors
  • Passwords
  • Printer Configurations, Errors, Jams
  • Software Installations and Configurations
  • VPN/Remote connection
  • Wireless Configuration and Connectivity
  • Burn and deliver CD media
• Work to develop customer relationships through collaboration, respect, professionalism, trust and integrity.
• Listen to understand customer requirements and take prompt appropriate action that exceeds expectations.
• Schedule and implement new user orientation on the operation of PC and navigation to network resources.
• Train new users.
• Perform all other related duties as assigned.

Job Knowledge, Skills and Abilities:

• Good understanding of computers (hardware and software).
• Demonstrated willingness to learn and apply new technology.
• Superior technical aptitude.
• Strong written and oral communication skills.
• Ability to deal effectively with people.
• Ability to operate in extreme high pressure situations.
• Handle multiple priorities.
• High level of discipline while remaining flexible.
• Top quality customer service skills in dealing with all levels in a team environment.
• Ability to independently troubleshoot equipment and product problems.
• Strong analytical skills with demonstrated problem solving ability.
• Must be motivated, and posses a desire to learn.
• Ability to operate computer equipment and access work stations.
• Ability to interface with users and other department personnel and translate user requirements into computer programs.
• Requires a high level of confidentiality.
• Ability to work and understand multiple operations and process positions.
• Demonstrate ability to work in a dynamic, fast-paced work environment.
• Exhibit strong verbal communication skills, interpersonal skills.
• Understand limitations and possess the cognizance to elevate/escalate when necessary. Has strong sense of urgency and commitment to results.
• Keep abreast of technology.
• Ability to multi-task and work in a dynamic field and environment.
• Knowledge of networking protocols specifically TCP/IP.

Education and Experience:

Minimum 0-2 Years Relevant Experience

Associate Degree in Computer Technology

Familiarity with a variety of field concepts, practices, and procedures is required. A+ certification required.

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the month following date of hire. For some positions, only PTO and holiday benefits are offered.

Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TTM Technologies, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on each individual set of circumstances. A reasonable estimate of the current range is:

Additional compensation: An annual or quarterly company bonus may apply based on position assignment. Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location.

Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition ofForeign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.