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Supervisor, Inside Sales - Clearwater, FL

Lincare Holdings
United States, Florida, Clearwater
May 23, 2025
This employee provides leadership for the Sales Specialists and Team Leads in matters relating to the servicing of customers. * Achieve call center and individual quality and productivity goals in accordance with established objectives * Manage individual projects and contribute to other operational initiatives outside of team responsibilities Job Responsibilities: * Provide guidance and leadership skills to Sales Specialist Supervisors and assist with management and direction of their sales teams * Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance * Focus and maintain performance efforts of the team on current business goals * Work to ensure that the team of Specialists is conducting their responsibilities in a professional and courteous manner * Serve as a knowledgeable and productive part of the managerial team * Implement and monitor new initiatives to enhance the performance of the team and the center as a whole * Oversee training of new Specialists assigned to the team and provide refresher training as needed * Identify opportunities for efficiency improvements * Complete other operational initiatives (outside of team responsibilities) * Participate in the Vital Few yearly initiatives * SUPERVISORY RESPONSIBILITIES: 12-20 Sales Specialists and multiple Team Leads in all aspects of the order processes including, but not limited to pre-qualification procedures, order entry for shipping, proper documentation, accuracy of notes and determining charges, co-pays, and deductibles for products ordered