ICQA Troubleshooter, China Grove - Full Time (2420)

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

Responsible for researching, troubleshooting and resolving systemic and physical facility level inventory issues. Provide effective communication of related accuracy issues to facility management that could impede accurate and timely financial booking. Perform other duties as assigned.

What we can offer you

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What you will do

• Interest in and affinity for problem solving, investigating, and troubleshooting issues
• Interest in and affinity for researching issues using various tools: Mainframe, WM and other apps
• Ability to make connections and inferences based on limited data; initiative to explore potential root cause and determine best resolution
• Initiative to ask questions, make suggestions, make on the spot decisions
• Ability to key accurately and productively using PC's, hand-held computers or other such devices
• Recognize situations that will impact system integrity & issues. Use judgment to communicate alerts to internal Facility Management to prevent escalation of issues
• Within multiple systems, use knowledge & judgment to perform adjustments if needed
• Maintain organized documents per the Supply Chain documentation retention policy
• Follow all Standard Operating Procedures and safety/security guidance
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Who you are

• High School Diploma or equivalent
• Inventory experience preferred
• Two years of experience addressing complex issues using diplomacy and tact
• Two years of experience working with spreadsheets, reporting and responding to questions/issues
• One year of experience in a distribution center
• Strong leadership profile and excellent negotiation skills
• Computer Proficiency Required: Excel, SQL, Macros, Tables, PowerBI and Powerpoint
• Strong verbal and written communication skills
• Ability to understand and communicate directions in facility regarding standard operating processes
• Basic math functions such as addition, subtraction, multiplication, and division
• Must be able to work independently with minimal supervision.
• Detail oriented with a sense of urgency. Team player, high standard for integrity and accuracy.
• Demonstrated problem-solving and decision making skills
• Ability to work a flexible schedule based on department and store/company needs
• Regular, dependable attendance & punctuality

Essential physical requirements you will perform

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping, climbing ladders, depth perception and color vision
• Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment
• Frequently lift/move up to 25lbs

Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement:

Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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