New

Field Engineer

TEKsystems
$25.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan, mileage reimbursement
United States, Illinois, Schaumburg
Apr 01, 2025
Are you an experienced IT professional with a passion for travel and hands-on technical support? We are looking for a dynamic and enthusiastic IT Field Engineer to join our team! If you have a proven track record in field tech or desktop support, and are proficient in Windows 10/11 support and ServiceNow ticketing systems, this is the perfect opportunity for you. Job Summary: As an IT Field Engineer, you will be responsible for supporting multiple facilities' technology needs while specializing in at least one area of expertise. You will travel to various locations, installing, configuring, testing, and troubleshooting servers, desktops, laptops, printers, routers, and network infrastructure equipment. This role requires some travel within the Chicago area, so candidates must reside in the area to ensure a reasonable commute to practice locations. Key Responsibilities: * Technical Support: Troubleshoot all manner of end-user IT problems involving applications and hardware. * Deployment: Deploy computer hardware, including advanced clinical systems and Windows-level applications. * IT Activities: Manage IT activities related to user access, incidents, service interruptions, and planned downtimes. Document and communicate processes to ensure consistent user experience. * Problem Management: Identify trends of recurring issues and work with internal and external resources to achieve permanent solutions. * Notification: Ensure proper notification of ongoing issues and any workaround solutions until a permanent resolution is established. * Professional Relationships: Encourage, maintain, and develop professional business relationships with internal and external customers by providing prompt, efficient, and professional service. * Compliance: Maintain patient confidentiality, comply with the Health Insurance Portability and Accountability Act (HIPAA), and secure all operational data. Qualifications: * Minimum of 3 years of experience in IT support, with at least some of it focused on multi-site or healthcare environments. * Experience deploying operating systems and managing Active Directory. * Strong analytical skills to diagnose technical issues and develop effective solutions quickly. * Excellent communication skills across all staff/management levels with a friendly and helpful attitude. * Ability to work in fast-paced environments while providing excellent customer service. * Must be a team player, eager to collaborate, and adaptable. * Ability to provide both remote and on-site technical support, addressing issues in real-time (mileage reimbursements provided). Preferred Qualifications: * Basic knowledge of TCP/IP, routing protocols, VLANs, and network security. * Experience with Microsoft Intune/Autopilot. * Experience working within dental or healthcare environments. * Familiarity with PAN (Panoramic Dental X-Ray) equipment such as Planmeca, Sidexis 2d/3d, or Carestream 2d/3d pans. * Experience with dental office software such as Dentrix, Eaglesoft, Practice Works, or Softdent. * Familiarity with HIPAA compliance and data security standards specific to healthcare. Additional Skills & Qualifications: * This role involves driving and supporting 30 clinics within a one-hour radius. Mileage reimbursement is provided. * We are looking for someone who is very professional, customer service-oriented, and has a good drive and cordial attitude. Pay and Benefits The pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Schaumburg,IL. Application Deadline This position is anticipated to close on Apr 4, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.