The Holden Comprehensive Cancer Center is looking to hire hourly Clinic Services Specialist that will be responsible scheduling patient appointments and visits in multiple outpatient clinics using the EPIC system. Perform scheduling, reception functions and telephone coverage in the Clinical Cancer Center including obtaining and/or completing documentation and providing factual information requiring knowledge of both the assigned and related work areas. Included in general functions are co-pay collection, appointment scheduling face to face, use of the work queue, and coordination with multiple departments. Minimum appointment of 6 months to maximum of 2 years in hourly position. Duties: - Schedule patient appointments and tests and coordinate appointments with other University of Iowa Health Care departments utilizing the EPIC systems to check and verify appointment availability, assuring compliance at all times with established guidelines. - Answer incoming clinic calls, field and answer questions, schedule appointments, route calls, and relay messages appropriately. Work with numerous distractions and interruptions. - Perform reception coverage; assist with patient appointment check in process through the Epic systems; greet patients upon arrival to the clinic; answer questions in a manner that applies service excellence principals; update patient address, phone, insurance, MSP data and caregiver information; assure patients complete and/or sign all appropriate documentation. - Facilitate patient flow within the clinic and hospital through utilization of the Epic Department Appointments Report; direct patients to appropriate waiting areas; assist patients with directions to other Iowa Healthcare clinics; provide patients with parking validation. - Collect patient insurance co-payments at time of check-in; accordance with established Iowa Healthcare policies; close daily batch and print appropriate paperwork for business office; complete variance reports. - Maintain personal cash drawer, following set University of Iowa policies and guidelines. - Assists with resolving immediate scheduling issues by working directly with clinical supervisor. - Notifies supervisor of unresolved scheduling issues. - Serves as an intermediary between patients and nursing personnel regarding scheduling concerns and medial needs. - Coordinates appointment for other Iowa Healthcare departments as needed. - Contribute ideas and seek ways to improve assigned processes. - Potential to float to all cancer clinics and infusion suites based on business needs. - May perform other duties as assigned. Work Schedule: Monday - Friday, may work anytime between the hours of 7:30am-5:30pm, 25-40 hours/week. Pay: $20.00/hr Required Qualifications: -Bachelor's degree or an equivalent combination of education and experience is required - Minimum 6 months of clerical administrative work - Experience working in customer service - Excellent written, verbal, and interpersonal communication skills - Demonstrated ability to work as a cooperative team member - Proficiency in computer software applications, including Microsoft Office Suite Desirable Qualifications: - Demonstrated attention to detail - Excellent organizational skills - Experience working with EPIC - Knowledge of medical terminology - Experience working with data - Experience working in an outpatient healthcare setting - Demonstrated ability to resolve issues related to customer concerns or workflow changes and challenges A background check and reference check may be required. |
University of Iowa
Mar 31, 2025