Nurse, RX Fufillment

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Summary of Position

The Nurse - RX Fulfillment (N-RXF) plays an integral part in ensuring superior care of patients treated through Teladoc. The N-RXF will apply professional knowledge in processing prescriptions ordered by Teladoc providers (either via phone or electronically), support Teladoc providers as dictated by established policies and guidelines and provide member support by phone or electronic messages.

Essential Duties and Responsibilities

• Deliver exceptional service to members, providers, care team members and external facilities representing Teladoc Health in a professional and courteous manner through a variety of communication channels including written, telephone, and video.
  • Apply professional knowledge to ensure prescriptions are processed accurately and in a timely manner using established protocols, guidelines, and provider communication
  • Communicate empathetically with members, using conflict resolution and service recovery skills as needed
  • Conducts health coaching related to Tobacco Cessation
  • Maintain detailed and accurate case documentation in the electronic health record

• Manage daily assignment to meet department-specific performance metrics by applying clinical knowledge to support members with post-Teladoc visit needs
  • Works collaboratively and with appropriate clinical urgency to meet expected turnaround times
  • Maintain knowledge of Teladoc policies and prescribing guidelines
  • Analyze complex clinical situations and appropriately provide solutions based on established protocols and policies.
  • Review laboratory results and use established processes to escalate as needed
  • Maintain member confidentiality and adhere to all applicable regulations, including HIPAA

Supervisory Responsibilities

No

Qualifications Required for Position

• Active RN, BSN or MSN, NP in good standing.
• 1-3 years of clinical experience.
• Customer service experience in a health care setting.

Qualifications Preferred for Position

• BSN Preferred
• Recent experience in the outpatient/urgent care setting preferred
• Virtual work experience preferred.
• Ability to work independently and as part of a high performing team.
• Strong knowledge base of prescription medications
• Demonstrated proficiency in mathematics, particularly with medication dosage calculations
• Exceptional customer service skills.
• Excellent written and verbal communication skills
• Bilingual-Spanish Speaking a plus
• Strong time management and organizational skills, with ability to effectively manage multiple, competing priorities.
• Possess high degree of computer literacy and ability to manage multiple systems including Microsoft software.
• Ability to work a flexible schedule including evenings, weekends, and holidays as assigned weekly based on business need.

The base salary range for this position is$80,000 - $85,000.In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed hereTeladoc Health Benefits 2025.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.