Front Desk Monitor/Client Care Specialist

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are in search of new talent in the following position...

Position: Front Desk Monitor/Client Care Specialist

The Front Desk Monitor/Client Care Specialist ensures the safety and security of clients, staff and facility. Receives and assists clients, receives and routes deliveries, aids residents, controls front door access, and assists with intake and orientation process.

Victory I is a facility that provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/dv

Minimum Qualifications:

• High school diploma or GED preferred.
• Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
• Must be able to perform diverse tasks with ease and maintain confidentiality.

Certifications that are required upon hire in accordance with regulatory mandates:

• Fire Guard (F-02)

Certifications that are required within 90 days of hire - VOA will cover the cost:

• CPR/First Aid
• Narcan

Front Desk Monitor/ Client Care Specialist Principal Responsibilities:

1. Greet all visitors; assist them directly or announce their arrival to staff or residents.
2. Assist with intake process.
3. Ensure lodging sheets are signed daily.
4. Ensure SORTS is updated daily in an accurate manner.
5. Ensure all clients sign in and out daily as required.
6. Route mail and deliveries as required.
7. Handle or assist in crisis intervention.
8. Follow assigned procedures in emergency situations.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

Please note: Benefits for part-time employees may vary.