Resource Management Coordinator

As a Resource Management Coordinator, you will assist Project Managers with identifying and managing resources with specific skillsets needed to deliver on the Professional Services engagements, including management of resource calendars and bookings. This is a remote/virtual position working for a home office with possible travel (up to 10%).

Roles and Responsibilities:

• Generates and reviews scheduling, utilization and forecasting reports and provides analysis of the data in making staffing and project team decisions
• Plan and manage resources ensuring all projects meet scope and budget expectations
• Maintain the OpenAir management tool for project data
• Manage and support internal processes for revenue recognition and customer invoicing
• Efficient and effective management of Professional Services projects through the full engagement lifecycle:
• Sales handoff
• Resourcing
• Customer project plan development
• Execution management
• Project closeout activities
• Ensure regular and timely communications to all key stakeholders
• Manage project issues and risks to resolution
• Maintain and foster internal and external customer relationships, ensuring objectives and statement of work deliverables are met
• Create and maintain project management methodology and process documentation
• Other duties as assigned

Position Requirements:

• Minimum of 3 years of experience in resource management/project management/project coordination. Experience with Identity and Access Resource Management strongly preferred.
• Minimum of 2 years of experience in a consulting services role or similar IT Project Management structure.
• Experience with managing staffing and/or resource schedules.
• Experience in interfacing with information security positions and stakeholders.
• Bachelor's degree in a relevant discipline or equivalent experience.
• Demonstrated ability to evaluate project objectives and scope, gain customer understanding, schedule resources, and manage timeline and budget.
• Ability to manage multiple projects and/or teams simultaneously while maintaining customer satisfaction and financial health.
• Understanding of a broad range of information security terms and disciplines.
• Understanding of professional services revenue recognition and invoicing.
• Verbal communication skills that include the ability to communicate with anyone from a technical resource to the highest level of management.
• Ability to analyze and solve problems, perform complex tasks and prioritize.
• Ability to build customer relationships that enhance communications to ensure project success.
• Advanced use of all Microsoft Office Suite and Microsoft Project, with advanced ability to utilize Microsoft Excel for project reporting.
• Proficient in Certinia, OpenAir and Salesforce, or other Professional Services applications
• Standard industry certifications are preferred.
• Willingness to travel up to 10%
• Evening and weekend hours may be required