CDE - SERVICE DELIVERY MANAGER

Client Delivery Executive - Public Sector

Location: * Austin, TX preferred * Dallas, TX possible

JOB DESCRIPTION:

• The SM role supports Service Delivery management and Sub-tower Management and acts as an interface between Account Service Team and the Service Delivery Team.
• Works with the Service Deliver Manager (SDM) to gain understanding of the client, the contract, the business context, and the priority of the account Supports new service or new account readiness review escalations Orchestrates end to end services for the service line, and for all other service lines as needed to deliver service (top of stack principle)
• As a member of the Account Service Team, the single interface to the SDM for the service line, wherever the services are run Ensures that the critical operating tasks are successfully managed along the contract lifecycle through implementation of the relevant policies and standards in compliance with security policies
• Creates strong cooperation with SMC to ensure that customer is operating using standard methods and tools whenever applicable, requesting SDM support when a change is customer requested/required
• Ensures the provisioning of daily/weekly account dashboards
• Ensures proper volume forecast and volume evolution is communicated between account and delivery for proper reporting and internal billing
• Responsible for creating or validating the solution part of limited upselling proposals (within delegation (volume, risk, standardization)
• Ensures up to date Service and internal Purchase Orders Attends the service reviews and undertake the appropriate actions
• Responsible for the account operations, service processes usage, capacity planning & business backlog within the Tower, scope & evolution requests For all significant changes and implementations, drives the completion of the service acceptance, technical assurance, volume forecast and handover processes
• Ensures that all new services and accounts are managed via the acceptance management process, escalating all non-compliance to avoid impact to Client and Delivery capability.
• Management of the (continuous) Service Improvement Plan

Background & Experience:

• Business or IT related bachelor's degree or related work experience
• Proven leadership background Strong interpersonal skills, a demonstrated ability to build strong relationships in a liaison role with IT personnel at all levels, and the ability to clearly articulate technology topics within all levels of an organization
• Demonstrated background functioning in complex and challenging customer environments while maintaining the ability to influence change and negotiate mutual beneficial solutions and understandings.
• Excellent organizational, strategic/tactical planning and team management experience
• Customer relationship management experience Project / program management and quality control background Experience with business software
• Strong understanding of IT Service Management frameworks like ITIL, MOF, COBIT

Requirements:

• 10 years' experience Must have Public Sector market experience.
• P & L experience i.e. - cut cost, improved margins, revenue, and margin
• Experience managing client relationships.
• Experience managing contract P&Ls and selling managed services to C-level executives.
• Proven ability to develop and maintain effective internal and external business relationships.
• Experience working with clients and selling into the PSD market.

#LI-US #LI

Do you have in-depth experience in the public sector?

Do you have strong cost management and P&L experience?

Have you worked as a delivery manager?

Have you held a leadership role?

Do you have a background in infrastructure?

Additionally, please note that this role requires you to be located in Austin, Texas, as you will need to be on-site with the client.

Why Atos?

• Lead transformational projects with a global impact in the public sector.
• Collaborate with a talented, passionate team of professionals.
• Stay at the cutting edge of technology, shaping the future of digital transformation.

If you're a strategic, innovative, and results-driven technology leader, we want to hear from you. Apply today to take the next step in your career with Atos!