Technical Field Operations Technician - (H)
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![]() United States, California, Santa Clara | |
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Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Job Overview We are seeking a skilled IT Field Support Specialist to join our team, providing exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader, and we are looking for a stellar representative to deliver above-and-beyond service to our client. Up to 50% travel
Responsibilities
* Provide White-Glove concierge-level customer experience supporting internal employees face-to-face, via chat, and over the phone
* Schedule and communicate travel to regional offices to provide in-person support regularly * Constantly update users on the status of their incidents, requests, or problems * Educate users on basic functions and new technologies to streamline their workflow * Troubleshoot network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network * Support users on applications and tools within the environment, including Office Suite, RSA, Okta, Collaboration tools (Zoom, WebEx, Jabber, etc.), Mac and Windows OS * Provide walkup/desktop support during normal business hours, Monday to Friday from 8 am to 5 pm * Maintain local inventory to ensure replacement equipment is always on hand * Support IT escalations impacting the site * Provide conference room support and maintenance * Coordinate closely with the Office Manager to determine the best course of action when issues arise * Support Local Wallboard maintenance Skills
* Strong Windows and Mac OS experience
* Excellent multi-tasking and time management skills and ability to thrive in a fast-paced, high-pressure environment * Flexibility and resilience, adaptable to a high-change environment, and open to new concepts and/or processes * Ability to follow proper escalation paths * Inviting personality, friendly, and sociable * Ability to take notes and record all interactions and steps taken with users * Ability to keep work area clean and organized * Working knowledge of Active Directory and basic AD administration Compensation Estimated Pay Range: $31.76 - $35.00 USD Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success. |