Assistant Chief Transportation Officer, Service Delivery (Non-rep)

Marketing Statement

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Pay Rate:
Non-Rep Pay band 12:
$185,624.00 (Annual Salary Minimum) - $281,222.00 (Annual Salary Maximum)

*Initial salary will be between $228,823.00 - $242,717.00 annually to commensurate with education and experience.

Reports To
Chief Transportation Officer or designee

Current Assignment
The Assistant Chief Transportation Officer, Service Delivery is responsible for directing the operations of all department services and activities including management of the District's train service and station operations on assigned lines, managing the Transit Operations Division, which includes station and yard operations, providing oversight of the Transportation team ensuring safe, reliable, and timely service while providing great customer service.

The Assistant Chief Transportation Officer, Service Delivery is also responsible for collaborating with Capital Projects Division and contractors to review and design expansion and enhancement projects from project development through final design, focusing on operational performance and safety.

Selection Process

Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.

The selection process for this position may include a skills/performance demonstration, a written examination, and a panel and/or individual interview.

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S; pass a pre-employment medical examination which may include a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations).

1. Assumes full management responsibility for all assigned lines, including providing strategic planning and leadership of operations and activities of passenger revenue rail services and station operations on assigned lines.
   
   
2. Establishes appropriate service and staffing levels; monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; allocates resources accordingly.
   
3. Manages and participates in the development and implementation of departmental goals, objectives, policies, and priorities for each assigned line/yard.
   
4. Coordinates BART infrastructure building and Bus Bridges; partners with District departments for minimizing delays for track or station shut downs.
   
5. Recommends and administers policies and procedures; reviews performance metrics and provides staff direct guidance based on metrics.
   
6. Actively performs inspections of station and yard operations; meets with front-line staff to identify and resolve problems; identifies equipment issues that constrain station or train operations.
   
7. Responds to emergencies, ensures staff is trained in Incident Commander duties in response to emergencies, and serves as liaison to police and fire departments.
   
8. Approves site, specific work plans.
   
9. Assesses staff compliance with rules and procedures; assures compliance and ride checks are completed timely; ensures non-compliant incidents are reviewed and appropriate action is taken to prevent incidents from reoccurring.
   
10. Evaluates passenger services and station operations; ensures that staff provide high level customer service to District patrons and that all equipment is functioning properly.
    
11. Partners with System Service department regarding station appearance and cleanliness program.
    
12. Participate in security meetings; oversees station security programs to provide a safe operating environment for staff and patrons.
    
13. Monitors developments related to station and facility operations; evaluates impact on District operations; recommends and implements policy and procedural improvements.
    
14. Assists in the selection, motivation, and evaluation of assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
    
15. Participates in the development and administration of the department budget for assigned line; approves the forecast of funds needed for staffing, equipment, materials, and supplies; approves expenditures and implements budgetary adjustments as appropriate and necessary.
    
16. Explains, justifies, and defends department programs, policies, and activities; negotiates and resolves sensitive and controversial issues.
    
17. Represents the Transportation Department to other departments, elected officials, and outside agencies; coordinates assigned activities with those of other departments.
    
18. Provides staff assistance to the Chief Transportation Officer; participates on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence.
    
19. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of transportation.
    
    
20. Promptly responds to and resolves difficult and sensitive citizen inquiries and complaints.

Education:
Possession of a bachelor's degree in Business Administration, Transportation, or a closely related field from an accredited college or university.

Experience:
The equivalent of seven (7) years of full-time professional verifiable experience in tower/control center operations, transportation operations, or closely related experience, which must have included the equivalent of at least two (2) years of management experience.

Other Requirements:
On call responsibility for managing assigned lines twenty-four (24) hours per day, seven (7) days per week.

Substitution:
Additional professional experience as outlined above may be substituted for the education on a year- for-year basis. A college degree is preferred.

Knowledge of:

• Heavy rail systems and equipment and train station operations
• Principles and practices of transit vehicle passenger safety
• Safety principles pertaining to the operation of transit vehicles
• Emergency procedures relating to transit vehicle operation
• Policies and procedures for emergency response to fatalities, derailments, fired and major events
• Equipment and systems used to monitor transit system operations
• Methods and techniques of managing transit operations service delays and emergencies
• Principles and practices of budget preparation and administration
• Principles of supervision, training, and performance evaluation
• Occupational hazards and standard safety practices
• Related Federal, State, and local laws, codes, and regulations (i.e., OSHA, CPUC, etc.)

• Participating in the management of a comprehensive transportation system
• Supervising, training, and evaluating staff
• Analysis of performance metrics
• Participating in the development and administration of division goals, objectives, and procedures
• Assisting in the preparation and administration of large program budgets
• Preparing clear and concise reports
• Responding to customer complaints
• Researching, analyzing, and evaluating new service delivery methods and techniques
• Interpreting and implementing emergency guidelines and procedures
• Assisting in managing of transit delays and emergency response
• Use of computers and supporting word processing and spreadsheet applications
• Minimizing passenger delay and train disruptions
• Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals
• Interpreting and applying Federal, State, and local policies, laws, and regulations (i.e., APTA, OSHA, CPUC, etc.)
• Communicating clearly and concisely, both orally and in writing
• Establishing and maintaining effective working relationships with those contacted in the course of work

Equal Employment OpportunityGroupBox1

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov.

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.