Provider Trainer II

Develops and maintains training materials; delivers training to both external provider audiences and internal teams. Manages ongoing provider needs relative to program rollouts and medical policy change communication. Provides onboarding education/outreach, advocates for a positive provider experience in cross-enterprise initiatives and works collaboratively to develop content for publication.

Qualifications:

• Bachelor's degree or equivalent experience in related field, plus 3 years of related work experience beyond degree

Key Accountabilities:

• Builds and maintains curriculum for Provider Network Operations Management (PNOM) roles and provider-facing internal departments, as well as the Provider College for use by external provider office administrative staff
• Working with providers for onboarding needs and in-person conferences/trainings regarding policies, processes, and education for providers
• Supports PNOM-specific training due to ongoing integration efforts such as new workflows, new tools or programs across the division
• Works with internal teams across the enterprise to gather information and format into content for both training and educational resources

Skills and Abilities:

• Experience with delivering training both virtually and in-person
• Experience writing both technical and creative content
• Experience working in Articulate and/or Robohead preferred
• Ability to work independently and with others internally and externally
• Excellent written and verbal communication skills; excels in communication with physicians and health care providers
• Ability to distill and clearly present concepts, policies, and processes in a group setting to all levels of audiences
• Comfortable with managing feedback and edits from multiple parties
• Ability to work positively in a fluid, ever-changing environment
• Creative mindset encouraged

This position is a hub-based role which requires onsite presence. To be eligible for consideration, candidates must reside within a commuting distance to one of the following office locations: Minnetonka MN or Madison WI. Onsite frequency is determined by business need as decided by leadership and may be up to 2-3 days a week.

The full salary range for this position is $49,800 - $85,300. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Medica's commitment to diversity, equity and inclusion (DEI) includes unifying our workforce through learning and development, recruitment and retention. We consistently communicate the importance of DEI, celebrate achievements, and seek out community partnerships and diverse suppliers that are representative of everyone in our community. We are developing sustainable programs and investing time, talent and resources to ensure that we are living our values. We are an Equal Opportunity/Affirmative Action employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.