Operations Student Manager

Title: Operations Student Manager
Employee Classification: Student Help Regular
Division Name: Student Affairs
Department: Event Management, Dining and Hospitality

The Department of Event Management, Dining, and Hospitality is the largest student employer at Illinois State University. We provide the campus community and guests with high-quality and professional event services and dining experiences in a variety of settings dedicated to enhancing the campus experience in a diverse community.

The Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food, and superior service, by trained and caring student and professional staff. It is our philosophy to recruit, inspire, and retain talented team members while we foster their development. It is our goal to promote a more fully diverse and inclusive campus community.

Student Managers are responsible for interviewing, hiring, training, and maintaining our Usher and Section Supervisor staff alongside a team of managers. They organize and supervise staff for events that take place inside of Braden Auditorium and the Bone Student Center.

At an event, Student Managers will secure entrances/exits, conduct bag checks, scan and verify ID's, circulate among visitors and patrons to secure order, operate detecting devices and also enforce building polices, as task which entails frequent interaction with the public. Many events require flexible weekend hours that extend late into the evening.

Key Responsibilities may include:

- Provide exceptional customer service, offering relevant information, directions, resource materials, and other assistance as needed in a respectful, courteous, and professional manner.
- Set up meeting/event rooms according to the daily operations setup worksheet and/or as directed by supervisor/ Operations Managers.
- Ensure that rooms are clean, open, properly equipped at least 15 minutes prior to start time and rooms are secured no more than 15 minutes after meetings end.
- Check out/return Operations Staff radio and keys to/from key box.
- Monitors radio communications and uses radio to relay customer requests and communicate to students or other Operations Staff members and Supervisors.
- Monitor activity throughout the building and surrounding areas; enforce building/University guidelines (no smoking; shoes & shirts; no animals, face coverings, etc.) as needed. Report problems to appropriate staff person and/or Operations Staff as needed.
- Assist with special tasks such as equipment inventory, furniture moving, delivery load in/out, etc. as assigned.
- Locking and unlocking the external doors to the building and the event rooms.
- Setting up and tearing down rooms for events.
- Leading and training the team of student bussers in our department.
- Ensuring the cleanliness of the building and guest areas.
- Handling unforeseen customer needs, like changes in setup and equipment.
- Adding or removing equipment and services to an event by coordinating catering, production staff and operations teams.
- Setting up Operations events outside the BSC, like the homecoming parade booth, speeches, and press conferences.
- Maintaining and changing the temperature of the building using Insight software.
- Maintaining neat and organized storage areas to house our equipment.
- Finding and removing broken and dirty equipment from our stock.
- Communicating changes in guest needs to supervisors in the Operations and Events and Scheduling departments.
- Handling random requests and tasks on the behalf of supervisors when they are not present .
- Accommodating the requests of other departments in the BSC to help them complete their tasks.
- Answering questions about the building, events and problems that no one else is able to.
- Contacting repair, maintenance, and grounds workers in times of need.
- Contacting the ISU police, Normal police, or the Normal fire department when needed.
- Report to emergency and rescue workers upon their arrival to report on the status of the building and guests.
- Continually improve operations processes by working with supervisors by giving your input.
- Manage employee scheduling for events utilizing Caterease and Humanity.
- Prepare pre-event documents and post-event reports.
- Coordinate with Production Services, Box Office, Scheduling, Operations, etc. in the preparation for and operation of BSC/Braden Auditorium events.
- Maintain and allocate event equipment and uniform clothing.
- Provide support in all customer interactions or questions which cannot be handled at the Section Supervisor or Usher level; enforcing BSC/Braden polices when necessary.
- Schedules and oversees breaks of the Usher and Section Supervisor staff during events.
- Handle event-related incidents regarding alcohol and illegal substances.
- Preform other duties as necessary or as assigned.

Student employees are eligible to participate in the University's 403(b) Plan. More information can be found here.

$16.00/hour

- Strong customer service and communication skills and ability to work as a team player and place clients as a top priority.
- Exceptional leadership and administrative capabilities.
- Must be mature, dependable, able to function calmly under pressure, have the ability to make sound and independent decisions.
- This position requires multi-tasking abilities, excellent time management, and problem-solving skills.
- Ability to work independently and take initiative.
- Professional attitude.
- Weekend and evening hours, normal semester and summer and/or holiday availability is desired.
- Positive attitude with a willingness to accommodate client, guest, and staff requests and exceed expectations.
- Strong work ethic and attention to detail, along with a demonstrated ability to multi-task, organize, supervise and lead.
- Interest in working with a diverse staff and serving a diverse population of students, guests, and clients.
- Strong time management skills, with an emphasis on punctuality and reliability.

Varies, must be available 10 hours per week

Must be able to complete the following with or without reasonable accommodations:
- Ability to move furniture, lift heavy objects up to 60 lbs.
- Repeatedly, bend/kneel/stoop as needed and ability to spend many hours on your feet.
- Move about in various locations across campus as needed to complete day-to-day work.
- Effectively communicate on a daily basis.

Spring 2025

Resume

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Emily Ronollet
ekrenol@ilstu.edu

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.