Technical Customer Service Specialist

Why work at Entegris?

Lead. Inspire. Innovate. Define Your Future.

Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision making process is truly a collaborative effort as we realize there are leaders at every level of the organization.We put our values at the core of how we operate as an organization - not just when it's convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

Entegris is a values-driven culture and our employees rally around our core PACE values:

People
Accountability
Creativity
Excellence

THE ROLE:

The Technical Customer Service Specialist has profound product knowledge and is able to give advice and suggest problem solutions to internal and external customers on technical matters. The Technical Customer Service Specialist will be in close contact with divisional technologists and product managers at Entegris. The main purpose of this job function is to achieve customer satisfaction by suggesting solutions with Entegris products on the basis of Entegris sales strategies.

The candidate selected for this opportunity will work a hybrid schedule and will be located in Chaska, MN.

WHAT YOU'LL DO:

• Provides competent and fast technical support to internal customers, such as account managers, the customer enablement team and customer service

• Provides competent and fast technical support to external customers, in cooperation with all divisional functions, presenting Entegris as a partner and solution provider

• Understands customer and market requirements and provides Entegris solutions

• Understands the technical needs of customers, answers to all technical inquiries and provides documentation and product packages

• Presents him/herself as a reliable partner to customers and continuously engages in improving the customer experience

• Provides product, material, process and procedure support to the members of the sales and particularly the customer enablement team to ensure customer satisfaction

• Prepares quotations, including those for custom-made products and non-standard services

• Supports customer service in all quotation- and order-related matters

• Provides strong support to Entegris' sales channel partners (SCP)

• Cooperates closely with all technical functions, such as field application, service and quality engineers

• Provides regular trainings to the local customer service team on products and applications

• Manages inquiries received through www.entegris.com, documents in CRM, and disseminates them to the appropriate internal and external functions

Additional responsibilities

• Initiates and delivers trainings to internal and external customers.

• Provides documents as needed, such as data sheets, manuals, safety data sheets, drawings etc

• Identifies opportunities and reports them to the account management team

• Assists in product change notification and product obsolescence initiatives

WHAT WE SEEK:

• A positive "can-do" attitude towards the customer

• Technical degree from an accredited college, university or vocational school with 3-5+ years of experience preferred

• Degree in mechanical engineering from an accredited four-year college or university or vo-tech certificate with a minimum of three years of job-related experience preferred

• Good knowledge in standard application software (MS Office, SAP)

• SAP experience a plus

• Good team spirit and communication skills

• Self-confidence, assertiveness and independent way of working

• Knowledge of the semiconductor industry a plus, but not required

WHAT WE OFFER:

At Entegris, we invest in providing opportunity to our employees and promote from within. The new hire in this role will have the potential to grow and create relationships across the organization and be recognized for demonstrated success and adherence to company PACE values.

Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

• Entegris is not currently hiring candidates for this position who will need, now or at any time in the future, Entegris visa sponsorship.
• Compensation: $67,000.00-$85,000.00 year range with actual pay dependent on candidate overall skills for the role.
• Annual bonus eligible.
• Generous 401(K) plan with an impressive employer match

• Excellent health, dental and vision insurance packages to fit your needs

• Flexible work schedule and 11 paid holidays a year

• Paid time off (PTO) policy that empowers you to take the time you need to recharge

• Education assistance to support your learning journey

• Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence.

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.