Program Assistant

Core Responsibilities

-Monitor REDCap (HIPPA compliant data capture platform) referrals and assign weekly referrals to students

-Monitor Mosio (HIPPA compliant texting platform) to ensure text replies are completed and all resource documents are sent

-Manage referral database to ensure families are called within 2 weeks of referral

-Often will require making resource navigation calls estimated to take ~8hrs/week-Work with medical student groups to ensure community resource guide is up to date

-Supporting role in bi-annual training session and new navigator onboarding-Send monthly referral reports to clinic partner sites

-Work with faculty leadership, clinical partner sites, and produce prescription partners to ensure efficient workflow. Much of this work can be done asynchronously during the coordinators available time.

-Bi-annual student navigator training occurs on weekends (once in the fall and once in the spring); no other night or weekend commitments are required.

-Research opportunities are available within the program and applicants are encouraged to seek out faculty mentors if this is an area of interest, though not a requirement for the position.

• Maintain office files.

• Complete purchase and reimbursement requests, as well as manage financial records.

• Ability to produce quality reports under tight deadlines.

• Assist with special projects related to program goals and mission.

• May coordinate volunteer effort.

• Will occasionally be tasked with keeping statistics regarding program.

• Ability to produce quality reports under tight deadlines.

• Maintain research databases in a manner which meets IRB requirements for protection of patient privacy.

• Collaborate with co-workers on day-to-day tasks and responsibilities.

• Provide excellent customer service to clinical team, patient families, referring physicians.

• Help families navigate complex hospital system and helps with coordination of care.

• Act as advocate for patients and families, facilitating service delivery and removing barriers to care.

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

• Anticipate and responds to customer needs; follows up until needs are met

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

• Use resources efficiently

• Search for less costly ways of doing things

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance