Digital Operations Specialist - Publisher and Developer Relations

Nintendo of America Inc.
paid time off, 401(k)
United States, Washington, Redmond
4600 150th Avenue Northeast (Show on map)
Mar 22, 2025
Nintendo of America Inc. About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks. Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/. Nintendo's Publisher and Developer Relations team is responsible for 3rd party content acquisition, account, and portfolio management within North America, with a mission focus on advocacy, ambassadorship, and amplification of quality licensed content for Nintendo platforms. The ideal candidate will have the ability to monitor operational workflow, communicate effectively with internal and external partners, and analyze and resolve publisher account issues. You will display strong critical thinking skills to support continuous process improvements which help optimize systems and processes. DESCRIPTION OF DUTIES: Works with project team to update and optimize the content management systems. Develops and delivers timely scheduled content that coincides with the company-wide marketing activities. Works cross-functionally with partner teams to ensure timely release of titles, patches, and download codes. Analyzes and establishes work processes and priorities. Leads the planning, implementation and development efforts of projects. Drives continuous process improvement to optimize systems and increase productivity. Identifies and leads process improvement recommendations. Supports initiatives such as Nintendo News, download codes, and price promotions. Analyzes and resolves digital distribution issues. Leads operational contact for internal departments. Proofreads copy, confirms specifications and registers digital content. SUMMARY OF REQUIREMENTS: Minimum of five (5) or more years of related experience. Strong communication and presentation skills. Strong problem-solving skills. Ability to work in a fast-paced, highly confidential environment with fluctuating priorities and deadlines. Experience with execution of complex programs and projects. Experience with workflow process improvement (identification and solutions). Acute attention to detail. Excellent PC Skills. Experience with project management tools a plus (Jira, Redmine). Video Games industry experience a plus. E-commerce experience a plus. Japanese language fluency a plus. Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role. This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time. This position includes a base pay range of $37.26 - $59.62 per hour, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information. #LI-Hybrid