ECM QI Supervisor

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Penny Lane Centers is committed to equity, diversity, inclusion and belonging within our organization by connecting our heart, our knowledge, and our understanding of the lived experience of others, to have a revolutionary impact on the marginalized communities we serve.

Job Summary

Under the direction of the Director of Quality and Innovations, the Enhanced Care Management (ECM) Quality Improvement (QI) Clinical Supervisor is responsible for the supervisory oversight of the clinical and technical accuracy of the ECM client records. The ECM QI Clinical Supervisor is also responsible for implementing and monitoring data collection and aggregation of the data as related to the analysis of various client record indicators.

The ECM QI Clinical Supervisor takes initiative. ECMQI is detail oriented, organized, and energetic self-starter who displays flexibility and openness throughout their work. This individual works diligently to meet deadlines and works well under pressure. This individual teaches, motivates and inspires staff to apply knowledge while ensuring compliance with contractual requirements in the record. The ideal candidate for this role is adept at learning various software programs utilized by the ECM department which includes Client Relationship Management Software, Electronic Health Record, Health Information Exchange, Managed Care Plan portals and any additional systems as required by the ECM Program.

Requirements:

• Education - a minimum of a Master's Degree in the behavioral sciences field.
• License - one of the following: Psychologist, L.C.S.W., or L.M.F.T
• Experience - a minimum of two years as a clinician in a behavioral health field.
• The ability to interact professionally with other disciplines and staff at Penny Lane and within the community.
• Able to communicate clearly both verbally and in writing.
• Advanced knowledge of psychiatric diagnoses and treatment interventions.
• Ability to work as part of a management team under the direct supervision of the Director of Quality and Innovations.
• Ability to solve problems.
• Ability to perform multi-task requirements related to business needs.
• Advanced knowledge of Microsoft Software (including Teams, Word, Excel, Outlook and PowerPoint).
• Ability to quickly learn and adapt to new software systems, tools, and technologies with minimal guidance.

Location: North Hills, CA (willing to travel to other agency sites Commerce and Lancaster as needed)

Penny Lane Centers offers competitive salaries and benefits. Please visit www.pennylane.org to see a complete list of perks and benefits. Medical benefits are effective the first of the month upon hire, not to exceed 31 days.

Equal Employment Opportunity.

Penny Lane is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (Protected class) including, but not limited to race; religious creed; color; national; origin; ancestry; physical disability; mental disability; medical condition, including genetic characteristics; genetic information; marital status; sex; pregnancy' child birth or related medical conditions; actual or perceived gender; gender identity or expression or sexual orientation. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, recruitment advertising, pay and other forms of compensation, training and general treatment during employment.