Quality Assurance Analyst, Municipal & Schools

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• Test and validate program modules of increasing complexity to meet specifications and procedures standards.
• Conduct thorough and accurate testing of web-based and mobile applications.
• Identify, document, and prioritize defects, work with developers to resolve issues promptly.
• Validate all written documentation for assignments for accuracy and completion.
• Validate software releases of basic complexity prior to distribution.
• Execute on automated test scripts and evaluate.
• Create and maintain test plans and test cases of typically basic complexity for all testing assignments.
• Adhere to and assist in the development of standards and procedures.
• Assist with reviewing and editing test case scripts and writing queries.
• Assist with documenting and executing black box, exploratory/heuristic, end-to-end, and any other testing approaches necessary to ensure effective product test coverage.
• Assist in the identification of new procedures, methods and/or tools to improve the efficiency of the QA process.
• Assist in the design and requirements for new products.
• Provide analysis and consulting support for development and support employees.
• Communicate effectively with technical and non-technical audiences.
• Work independently to organize assigned work and make sound independent decisions.
• Operate effectively in a fast-paced environment, juggling multiple tasks effectively to meet deadlines.
• Apply technical skills to address increasingly complex test scenarios involving web and database servers, mobile devices and/or other systems components.
• Relate the application of computer capabilities and testing technical to real world problem resolution. Demonstrate an in-depth understanding of assigned software modules.
• Exhibit efficient management of time, tasks and priorities.
• Maintain a positive team player attitude.
• Assist in defining/refining QA standards and procedures.
• Demonstrate an excellent work ethic and focus on work, tasks, priorities and improving the QA process.
• Stay abreast of the latest trends in software development and quality assurance.
• Work directly with customers to help diagnose urgent issues.

• Bachelor's degree or higher in Computer Sciences, Management Information Science, or Business. Equivalent work experience may substitute for degree requirement.
• 3+ years of experience in quality assurance, testing, or a related role.
• Solid analytical and problem-solving skills involving sound decision making and effective resolutions.
• Solid understanding of QA testing methodologies and practices preferred.
• Familiarity with basic coding and/or scripting is required.
• Experience using Jira and Zephyr is preferable.
• Experience with the Agile - Scrum, Kanban or Lean development processes is required.
• Firm knowledge and experience with relational databases including solid knowledge and understanding of SQL and query writing.
• Proficient with Microsoft Office.
• Full software development lifecycle familiarity is strongly preferred.
• Keen attention to detail.
• Strong planning and organizational skills involving the ability to manage multiple work streams effectively.
• Strong time management skills with proven track record of delivering successful results.
• Strong interpersonal and communication skills involving the ability to communicate verbally and in writing technical and non-technical information.
• Ability to work independently as well as collaborate in a team.
• Ability to maintain a test environment effectively with regards to products, tools, data and related aspects.
• Ability to be effective in a fast-paced environment.
• Must be able to travel occasionally.

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Requisition Number:2025-6232