Customer Service Representative

Are you a Customer Service Representative looking to join one of the top companies in the Manufacturing industry?

Are you looking to further your career and grow?

Do you have call center experience?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work onsite with our client in Fort Smith, AR. Interested?

Here's what you'd do:

• The primary focus of this position is to act as a representative of our company to provide top-quality customer service to our customers.
• Duties in this position are usually repetitive, needing analysis and use of individual judgment.
• Specific duties for this position include answering phones and following through on customer inquiries.
• All duties are to be performed according to the established standard and in compliance with all company policies and procedures while maintaining regular, prompt attendance and availability for overtime as needed.
• Provide quality customer service by answering incoming customer calls, responding to customer questions/concerns, entering orders and /or reworking orders and technical questions, and conducting outbound calls.
• Prioritize and problem-solve customer issues and concerns.
• Investigate and troubleshoot shipping and delivery concerns.
• Act as a liaison between the lab and inter-company laboratories.
• Perform other duties within the customer service department or other areas as assigned.
• Maintain a clean and organized work environment.
• Observe all company policies, rules, and safety practices.

Here's what you'll get:

Pay: $15/hr.

Hours: 40 hours/week (1^st Shift).

Length: Temp (6 Months).

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum of 1 year of call center experience.

• Previous optical industry experience.
• Previous optical-related experience or training.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write short correspondence.
• Ability to communicate effectively in a team environment.
• Ability to use professional language/conduct when communicating externally to customers.
• Basic ability to add and subtract.
• Understand decimal numerical sequencing.
• Ability to multi-task and prioritize.
• Demonstrate good judgment and decision-making skills.
• Microsoft Office, Microsoft Word, Microsoft Excel, Email.
• Ability to learn different company software applications.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.
• Lift and move up to 10 lbs to waist height unaccompanied.
• Regularly sit for the duration of the shift.
• Occasionally necessary to walk, stand, stoop, climb, or balance.
• Coordinated use of hands and fingers to grasp and feel objects, transfer small items from one hand to another, fine manipulation, and bilateral reach with arms.
• Fast-paced office environment.
• Regularly work with others.
• Inbound/Outbound Customer Care Center.
• Must always practice safe work practices and report any unsafe conditions immediately.
• Needed to wear the appropriate PPE while in the laboratory, including but not limited to safety eyewear and enclosed shoes.
• Attend and participate in all necessary safety training.
• Follow all Lock-Out/Tag-out procedures as necessary for both authorized and affected users.
• Participate in daily ergonomic stretches and follow all ergonomic requirements of the position.
• Follow all personal dress requirements according to the established dress code and safety requirements.