Dir-Regional Employee Experience (Baton Rouge & North Shore)

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, andinnovate.Webelieve that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This position, under the system Employee Experience (EX) team within the HR Division, is responsible for coordinating regional employee experience efforts that align with system strategy. It supports ongoing leadership efforts to strengthen workplace culture, engagement, and retention by ensuring that best practices in employee experience are effectively integrated across the region. This position engages in continuous, systematic, and data-informed employee engagement and retention efforts to enhance workplace satisfaction, connection, and well-being. Develops and facilitates engagement initiatives, team member listening forums, and leadership feedback sessions to ensure employees feel seen, heard, and valued. Additionally, this position supports leaders and teams by guiding best practices in engagement, feedback loops, and recognition to create a more connected and supportive work environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required - Bachelor's degree in human resources management, organizational psychology, business, or related field.

Preferred - Master's degree

Work Experience

Required - Five (5) years of professional experience, preferably within employee experience, engagement, leadership development, or change management in a healthcare setting.

Knowledge Skills and Abilities (KSAs)

• Ability to influence, advise, and collaborate with leadership to enhance employee experience and engagement.
• Expertise in employee engagement, retention, experience, and workplace culture best practices.
• Proven ability to analyze employee experience data, identify trends, and support leaders in making improvements.
• Strong knowledge of leader development, coaching, and embedding engagement strategies into daily practices and processes.
• Experience partnering with HR and leadership to ensure system-wide EX priorities are successfully adopted at the local level.
• Strong project management skills with the ability to facilitate discussions and guide leaders toward meaningful actions.
• Effective communication, consulting, and facilitation skills, with a collaborative, partnership-driven approach.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and workforce analytics tools.
• Ability to travel between regions and facilities.

Job Duties

• Advises on and supports regional practices and processes that enhance employee experience, engagement, and retention, ensuring alignment with system-wide goals.
• Collaborates with the Employee Experience (EX) team and internal partners, including but not limited to HR Business Partners (HRBPs), Talent & Learning, Professional Staff Services (PSS), and Patient Experience, to share and implement best practices for improving workplace culture and team member satisfaction.
• Develops and facilitates regional engagement initiatives, such as employee listening forums, leadership feedback sessions, and structured recognition efforts that strengthen workplace experience.
• Supports the implementation of regional action plans, using insights from employee, APP & physician engagement surveys, workforce trends, and frontline feedback to enhance team member connection, well-being, and retention.
• Reviews and shares regional employee experience data, including engagement metrics, turnover trends, and real-time feedback, equipping leaders with the insights needed to make meaningful improvements.
• Fosters a culture of engagement and support by partnering with regional executive leadership teams, department leaders, managers, and supervisors to enhance team member experience through communication, recognition, and leadership practices.
• Guides the development and facilitation of educational opportunities that equip leaders and teams with the skills to create a high-engagement, high-performance work environment.
• Performs other related duties as needed to support continuous improvement in employee experience at the regional level.
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Minnesota, New York, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) orcareers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination based on any characteristic protected under applicable federal, state, or local law. These protections extend to applicants and all employment related decisions.