Business Operations Analyst - 134907

The mission of the Student Health & Well-Being (SHW) cluster is to promote a culture of health and well-being for the student community, deliver equitable high quality innovative services, incorporate inclusive approaches, and celebrate diversity, with the goal of adoption and maintenance of healthy behaviors contributing to the academic success and personal development of all students.

The UC San Diego SHW cluster, which reports through UC San Diego Health System, plays a leadership role in creating a strong and active wellness culture that enables all students to flourish in body, mind and spirit. This includes promotion and the transformation of existing departments, under the oversight of the Executive Director, into a cohesive, trans-disciplinary source of integrated wellness services. The SHW cluster includes the departments of Student Health Services (SHS); Health Promotion Services (HPS); Counseling and Psychological Services (CAPS); Assessment and Analytics (SHAA), Strategic Planning, Innovation and Research (SPIR); and SHW Administration (ADM).

The SHW cluster provides health promotion, counseling and psychological services and primary medical care, including urgent care and support services, to over 45,000 undergraduate, graduate and professional students. Staff consists of physicians, psychiatrists, psychologists, pharmacists, optometrists, nurse practitioners, registered nurses, social workers, radiology technologists, clinical laboratory scientists, medical lab assistants, medical assistants, health educators, administrative and other healthcare professionals. SHW Administration provides full business, financial and infrastructure services, including support for the Executive Director's Office, strategic planning, innovation, research; assessments and analytics; information technology; budget management, resource planning and administration; contracts management; human resource management, credentialing and privileging; medical records, insurance management, patient billing and collections; marketing; and facilities and space.

Under the supervision of the Manager, Finance and Business Operations, the Business Operations Analyst provides analytical support to the SHW Finance and Business Operations team on SHW Cluster financial activity. This position is responsible for the review of fiscal/fund usage and allocations and provides administrative support and coordination of business operations. This position compiles financial data from various internal and external sources to be analyzed and used to develop simple to moderate reports, budgets, and administrative business procedures for the department. Responsible for monitoring and maintaining internal financial controls, travel disbursements, and contractual authorizations. Analyzes purchasing, travel and expense transactions, providing processing support as needed. Uses spreadsheets and databases to interpret and organize resource information. Troubleshoots and resolves operational, fiscal, and administrative issues. Assists in streamlining fiscal processes and implementing technical solutions to improve financial reporting models. Reviews confidential documents concerning personnel matters such as salary and fringe benefit data.

Uses professional concepts. Applies organizational policies and procedures to resolve various issues. Works on problems of limited to moderate scope where analysis of situations or data requires a review of multiple factors. Exercises judgment within defined procedures and practices to determine appropriate action. Contacts are primarily internal to the department, but may also be external.

• Four years of related experience, education/training, OR a Bachelor's degree in related area.

• Working knowledge of finance policies, practices, and systems.

• Demonstrated ability using spreadsheet and database software for moderately complex financial analysis, fiscal management, and financial reports.

• Ability to gather reasonably retrievable information to organize, and perform basic financial analysis assignments.

• Demonstrated ability to effectively present information verbally and in writing clearly and concisely.

• Demonstrated interpersonal skills at all levels within the unit; excellent service orientation and critical thinking skills; and attention to detail. Demonstrated ability using organizational skills to multi-task in a high volume environment.

• Demonstrated ability to operate office computer and various equipment proficiently, including telephone, printer, copier, scanner and FAX machines. Thorough knowledge of business software, specialized applications and systems used in behavioral health centers / clinics. Demonstrated experience and competency with standard business equipment, computer technologies and a variety of software including system and networking software, Microsoft Office suite, email and a variety of web-based programs and browsers, with the willingness and ability to update and increase skills as needed to meet the goals of SHW.

• Ability to adapt to changing priorities.

• Ability to function as a member of a team.

• Intermediate knowledge and understanding of internal control practices and their impact on protecting University resources.

• Ability to use discretion, maintain utmost confidentiality and comply with all requirements in use of computer systems and access to any and all patient, student, employee and University data, in electronic and hard copy formats, in compliance with University, state and federal guidelines, including, but not limited to Health Insurance Portability and Accountability Act (HIPAA) and Family Educational Rights and Privacy Act (FERPA).

• At all times, demonstrate the characteristics of professionalism in attire, attitude, conversation, behavior and attentiveness to others. All staff members are required to uphold the UCSD Principles of Community and to promote a positive and collaborative team environment. Ability to adhere to and practice the mandatory University Core Values & Safety Standards of performance. Ability to at all times adhere to UCSD Health Medical Center (C.A.R.I.N.G.) Standards of Performance as applicable to position.

• Demonstrated ability to actively foster a positive, welcoming climate, and value, include and support all in the UC San Diego community. Demonstrated commitment to diversity, equity and inclusion to foster the best possible working and learning environment.

• Demonstrated commitment and ability to acknowledge, advocate and support the efforts to dismantle structural racism and divisive biases based on race, ethnicity, sex, gender identity, age, disability, sexual orientation, religion, and political beliefs.

• As appropriate, submit incident reports into the UCSD SHW Incident Report System, RL Datix or current system in use, to report near-misses, process problems or patient or employee injury events. Attend required trainings and refreshers for use and proper steps to follow.

• Employment is subject to a criminal background check and pre-employment physical.

• Occasionally required to work overtime, weekend or evening hours.

• Occasional business travel.