* Conduct regular foot patrols of Student Unions grounds, including all outlets and buildings, to ensure safety and compliance. *Monitor CCTV systems for security purposes, including detecting suspicious activity, overseeing vendor and delivery operations, and identifying theft risks. * Collaborate with the Loss Prevention Specialist and unit leadership to design and execute initiatives aimed at reducing external shrinkage. * Accurately document security incidents and work with law enforcement to address cases of theft and fraud promptly and effectively. * Partner with management to develop and deliver employee training programs on theft prevention, enhancing staff awareness and improving the management and reporting of loss incidents. * Support the outlets with inventory procedures and best practices. * Respond to building system alarms, including fire and mechanical alerts, ensuring timely and appropriate action. * Provide security services for events held in or near the unit as needed. * Submit maintenance work orders to address safety hazards or items in need of repair. * Perform routine safety equipment inspections. Deliver customer service and concierge services to the campus, including: * Greet, welcome, and provide exceptional customer service to all individuals * Provide way-finding and other general informational support. * Perform door assists and other security related escorts on campus. Knowledge, Skills and Abilities: * Ability to sit, stand, or walk for extended periods of time with or without reasonable accommodations. * Ability to communicate effectively with different groups/individuals both in person and electronically. * Skills to navigate basic computer programs such as Microsoft Office products and the Internet. * Ability to maintain situational awareness and be attentive to detail. * Ability to respond to emergency situations in a calm and effective manner. * Ability to maintain highest levels of professionalism and integrity at all times. * Knowledge of conflict resolution techniques and strategies. * Ability to succeed in a team environment as well as when working alone. Physical requirements: * Ability to lift/transport up to 50 lbs. |