Jr. Customer Service Specialist

The team you will be a part of

The Customer Services (CS) team is responsible for various customer service areas, including technical support, account management, operations, maintenance, network design, deployment, integration, transformation, and education. The team's focus is on generating revenue and improving customer satisfaction through effective planning, designing, deploying, integrating, optimizing, operating, and maintaining services.

• Perform tasks with moderate guidance while adhering to established guidelines and policies.
• Analyze factual information and potential solutions to resolve various straightforward problems, utilizing your knowledge and professional experience.
  Troubleshoot, diagnose, advise, and implement corrective actions to address technical issues reported by customers, ensuring that customer information is adequately protected.
• Contribute to compliance with customer Service Level Agreements (SLAs) and maintain high-quality performance in Key Performance Indicators (KPIs).
  Promptly engage and collaborate with higher-tiered support levels as needed; in some cases, work with contracted third-party vendors under maintenance agreements to resolve issues.
• Manage and nurture customer relationships daily, providing appropriate follow-up and ensuring case information is kept up to date in the support tool.
  Create simple knowledge management articles and reuse existing ones.
• Apply software services processes, policies, tools, and documentation, and contribute to their continuous improvement.
  
  

We're looking for someone who has:

• A four-year Bachelor's degree in Electrical Engineering, Computer Science, or a related technical field.
• A positive attitude towards learning! You should enjoy diving into documentation, shadowing experienced colleagues, and asking questions. We want you to take what you learn and put it into practice.
• Great written and verbal communication skills.
• Willingness to travel for training and for various internal and external meetings when needed.

It would be wonderful if you also have:

• Excellent customer communication skills and a knack for delivering presentations effectively.

We can't wait to see how you can grow with us!

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D - Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program