Mobile Device Support for Technical End User Support

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Mobile Device Support for Technical End User Support

Location(s): Orlando, FL

• Work directly with end users within the region to communicate changes and impact to their IT environment.
• Work with venders on service contracts to provide best options for customers.
• Provide troubleshooting on mobile devices and applications.
• Develop user guides and instructions for specific application configurations and setup
• Work with customer on updates as well as upgrades to mobile devices.
• Record and document all new processes and procedures in service scope and update those already documented to ensure coworkers are able to understand and follow.
• Gain complete understanding of IT separation activities, timelines, technical issues, and solutions in a continuously changing environment.
• Support change-release processes for implementation of IT systems.

• The candidate must be organized, self-motivated and have skills to tackle problems as they occur and takes appropriate steps to solve them in situations where the problem may be difficult or complex.
• Candidate should have the ability to take direction and switch quickly between tasks.
• The candidate seeks advice and guidance from Management Team or others for non-routine or other problem areas.
• The candidate should have the ability to communicate effective with all levels of the organization from Senior Management to Individual Contributor.

• Education or training in Management Information Systems, Computer Science or related fields are required
• Excellent communication skills-both written and oral, including presentation skills is required
• Experience with iOS platforms is desired
• Experience with MS Office 365 and related applications is desired
• Familiarity with Cyber Security concepts is desired.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.