Services Operations Specialist

• Work with the team to ensure product returns and device refurbishment processes run smoothly.
• Ensure our E2E processes are in place within each Geo to support ARS, Refurb, Broker listings.
• Must be flexible as this new role is evolving and will add and subtract initial assignments as time goes on.
• Implement process to proactively gather key attributes needed to publish descriptions and focus on continual improvement.
• Maintain clear overview of Lenovo refurbishment and broker process.
• Address any open issues in a timely manner with quality results.
• Implement process for managing custom returns
• Support the rest of the team as needed
• Work with GSC team on new and upcoming opportunities

You'll be a good match, if you have:

• 2+ years' experience in similar role such as product management, service repair or delivery, operations management, ITAD operations
• IT/PC product repair, refurbishment and/or engineering knowledge
• Experience with vendor and kpi management
• Strong excel and PowerPoint execution
• Good performance analytics and performance management skills
• Experience in ITAD operations is very welcome
• Ability to effectively communicate with diverse internal and external stakeholders across all Geographies.
• Project management skills are an advantage
• Strong interest in sustainability and circular economy
• Language: English - other languages are a plus.

Process minded person with excellent communication skills, Partner management, Self-driven, Self-learner, Ability to build up and maintain relationship with internal and externa stakeholders, ,

This role will allow a flexible working schedule.