Financial Services Experience Design Lead

Experience Design Lead - Financial Services

As an FS Experience Design Lead, you will be a key driver of transformative design solutions that not only enhance customer experiences but also create tangible business value for our Financial Services clients. Beyond leading multidisciplinary teams to craft seamless and intuitive end-to-end experiences, you will play a critical role in articulating and selling the value of experience design to commercial clients. Your ability to translate customer insights, industry trends, and design strategy into compelling business cases will help secure stakeholder buy-in and position experience as a key differentiator in the FS market. By blending design thinking with strategic insight and FS domain expertise, you will influence design roadmaps, shape omnichannel experiences, and drive measurable business outcomes. Your leadership will help identify new opportunities for innovation, guiding clients toward experience-led transformation that drives both customer loyalty and commercial success.

Your Skills & Experience:

• Proven expertise in customer experience strategy, design thinking, and human-centered design methodologies, with a portfolio showcasing transformative projects.
• Strong leadership experience managing and mentoring cross-disciplinary teams, fostering collaboration between design, technology, and business stakeholders.
• Deep knowledge of the end-to-end design process, including research, ideation, prototyping, and implementation, with a focus on customer journey mapping and touchpoint optimization.
• Extensive experience in client-facing roles, with a strong ability to engage with senior stakeholders and translate business challenges into actionable design solutions.
• Proficiency with design tools and technologies (e.g., Figma, Sketch, Adobe Creative Suite) and an understanding of how to integrate design with technology solutions.
• Proven experience in a client-facing role with a strong track record of driving business growth, securing new clients, and expanding existing relationships through consultative selling and strategic partnerships.

Set Yourself Apart With:

• Advanced degrees or certifications in design, customer experience strategy, or related fields (e.g., MBA, Certified Design Thinking Professional).
• Experience with emerging technologies such as AI, IoT, and voice interfaces, and how they can be integrated into customer experience solutions.
• Strong background in measuring the impact of customer experience strategies using KPIs, user feedback, and other performance metrics.
• Ability to balance strategic thinking with hands-on design leadership, fostering both creativity and execution excellence.
• Experience in leading large-scale, global customer experience transformation initiatives across Financial Services.

Level: Director/Sr Director

Base Salary: Dependant on location and experience the range is $200,000-$240,000 USD.

Benefits of Working Here

• Opportunity to work on high-impact projects that reshape customer experiences for leading global brands.
• Competitive salary and benefits package, including performance-based incentives.
• Access to continuous learning, mentorship, and career development resources, including leadership training and certifications.
• Flexible working arrangements, including remote work options, with a culture that supports work-life balance.
• A diverse, inclusive, and collaborative environment where your ideas are valued, and you have the opportunity to make a real difference.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us athiring@publicissapient.comor you may call us at +1-617-621-0200.

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value.