New 
Cloud Solution Architect - Modern Work - CTJ - Top Secret/SCI
 Microsoft | |
 United States, Virginia, Norfolk | |
 Mar 18, 2025 | |
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OverviewWe are looking to hire a Cloud Solution Architect - Modern Work (CSA) to join Microsoft Federal. The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources - including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment - Civilian, Defense, or intelligence community. Do you have a passion for Cloud Services? Do you love to solve problems and help improve the quality of Microsoft's products? Are you customer-obsessed and do you have a growth mindset? If so, this is a great opportunity for you. Microsoft Federal is looking for a Cloud Solution Architect (CSA). In this role you will be working with customers and partners building, deploying, operating, and optimizing large complex enterprise environments. You will also be responsible for customer satisfaction, deployment, adoption, and support of enterprise Microsoft deployments. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
ResponsibilitiesCustomer CentricityCustomer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services (Exchange online, SharePoint Online, Teams, Teams Phone, M365 Apps, Azure AD, Endpoint Mgmt Security & Compliance) expertise to enable defined Customer Success Plan outcomes. Customer/Partner Insights: Contributes to customer satisfaction by providing a positive customer/partner experience. Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.Business ImpactUsage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's M365 value proposition and get value from their investment in the Microsoft technology. Ensure that customers leverage these tools effectively to enhance teamwork, communication, and productivity. Provide guidance on best practices for deploying and managing these tools to maximize their value and drive adoption and consumption in the customer space.Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise. Lead the technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.Technical LeadershipLearn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goalsAccelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.As a CSA, you will provide specialized technical support and training, both onsite and remote. The ideal candidate will be totally customer obsessed around delivering an outstanding service, able to devise and implement action plans and communicate clearly with both internal and external stakeholders. OtherEmbody our culture and values | |