New

Research & Technical Services Specialist

American Hospital Association
life insurance, sick time, tuition reimbursement, 401(k)
United States, Illinois, Chicago
Mar 17, 2025
Description The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C. and Chicago. We are currently seeking a Specialist, Research & Technical Services for our Chicago office. This position is a hybrid role (three days in the office, two days working remote). Starting base salary = $52,000- $65,000- $78,000 (commensurate with related experience). The AHA is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. https://www.aha.org/data-insights/resource-center The Specialist, Research Technical Services is responsible for providing technical, system and basic research support to the AHA Resource Center (RC) team, AHA staff, members and customers, ensuring them access to timely, high quality health services information quickly and easily. Provide basic reference and research services; support the RC request tracking system, online catalog, document delivery platform and other databases; and create/update content on RC Portal and RC aha.org site. Work as part of team to provide the services, resources, and systems needed to support the development and ongoing operation of RC service lines and products. Essential Functions include, but are not limited to the following: * Research support: Fulfill basic reference/research requests, including custom data requests, document delivery and Interlibrary Loan (IL) for RC staff and customers. * Technology support: Maintain and support technologies and systems that provide access to the RC's information resources and digital collections, including request tracking system, document delivery platform, online catalog and other databases. Perform software and hardware troubleshooting, identify application enhancements and explore new technologies aligned with RC technology strategy and AHA IT requirements. * Content management: Maintain information and data resources on RC aha.org and RC Portal sites; create and post new content. * Data analysis: Support RC services and resources usage analysis; create KPI metrics for RC Dashboard and AHA member value dashboard. * Data Visualization: Create and maintain infographics/data visualizations for AHA Fast Facts and RC research deliverables using Excel, Tableau and other tools. * Training: Develop technology guidelines and training materials for staff and other users. Create documentation for RC procedures/technical processes. Train AHA staff in Resource Center technology and tools. * Administrative support: Provide general administrative support for the RC, including: photocopying, printing, mail review/distribution, order/organize supplies, prepare statistical reports, spreadsheets, surveys/polls and other records/forms. Process invoices, budget documentation, RC contracts and other financial information/reports using various internal finance systems. We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short- and long-term disability plans, 401(k), tuition reimbursement, paid vacation/holidays/sick days, wellness programs and more! The American Hospital Association (AHA) is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call (312) 422-3000 and ask for the Vice President, Human Resources and let us know the nature of your request and your contact information. The AHA participates in the E-Verify Program. #LI-Hybrid Qualifications Education Masters of LIBRARY SCIENCES (required) Experience 3 years: Experience library research/technical support Experience in library, research or information service department Experience with library systems Experience with association, health care organization or related industry (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)