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Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Contractor (Service Desk)
Location(s): Pensacola, FL
We seek innovative individuals who can react to a fast-paced environment to leverage and stretch certain skill sets to help us reach a common goal. We are looking for someone who can pivot when needed, multitask, and work in various systems/applications to help promote customer satisfaction.
Responsibilities
- Respond to inbound calls daily to provide technical support/troubleshooting.
- Provide support via web queues, outbound interactions, and emails.
- Leverage resources to resolve technical issues timely.
- Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities.
- Escalate requests outside of your scope when necessary.
- Attend weekly staff/mentor meetings.
- Remain cognizant of adherence to help promote business unit success.
- Adhere to ETS client practices, policies, and procedures.
- Perform other related duties as assigned or appropriate.
Qualifications
- Knowledge and understanding of the information technology field.
- Basic skill troubleshooting and resolving technical problems.
- Exposure to enterprise systems and IT terminology.
- Exposure to solving routine or standard administrative, operational, or system problems and issues.
- Effective verbal and written communication skills.
- Ability to leverage finesse/soft skills when interacting with end users.
- Basic organizational, planning, and time management skills.
- Ability to handle multiple tasks simultaneously with a high degree of accuracy.
- Ability to work independently and in a team environment.
- Desired - 3+ years of Tier 1 support and capabilities or similar.
- Desired - Call Center or front-line customer support experience.
- Desired - Knowledge of clinet operations, policies, and procedures.
- Desired - Knowledge of ITIL (Information Technology Infrastructure Library).
- Desired - Previous customer service in a fast-paced environment.
- Desired - Familiar with ticketing software (ServiceNow) would be a plus.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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Ampcus, Inc
Mar 17, 2025