New

Solutions Architect

TEKsystems
$90.00 - $95.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Georgia, Atlanta
Mar 17, 2025
Description This team is involved with the Oracle CX piece and specifically helping build out the Oracle Service Cloud as they convert from the legacy CSS system to Oracle C2M. The person doesn't need to have knowledge of Oracle CSS but understands the way that data flows back and forth between the systems and how the data flow impacts performance The Solutions Architect needs to ensure Service Cloud Meets performance, reliability, security, and business standards and identify scalability and extensibility needs. They don't want someone who can just pinpoint requirements, but someone who can identity solutions and ways to enhance efficiency. They will be working heavily on solutioning for security needs, data protection, and performance enhancement. Example - as the team builds functionality, the flow of data will slow down the process. The candidate will need to provide solutioning to enhance and optimize performance in this scenario. Job Responsibilites: Identify and document non-functional requirements Partner with the support team in evaluating stability and performance in current state and recommend solutions for improvement when needed Evaluate future impacts of stability and performance for remediation efforts and new functionality build Evaluate and facilitate the implementation of security needs Implementation of Cool Security requirements for new interface solution in partnership with the support team Future Cool Security solution for job roles to incorporate POC and C2M job role mapping Identify and facilitate the implementation of Data Protection and Data Retention rules Identify SLAs and KPIs for program needs Partner with Production Support Team to establish consistent SLAs and KPIs New C2M interface (environment) support for testing, training, and cutover readiness Program performance testing lead for Service Cloud R2 HA/DR Test Planning Coordinator Program - complete process, including necessary documentation, for Asset Tiering and ARB approval Skills* Oracle Service Cloud, solutions architecture, api, dynatrace Top Skills Details Oracle Service Cloud,solutions architecture,api Additional Skills & Qualifications 1. Work Experience at a Utility Company 2. Dynatrace Monitoring Experience 3 .Experience with system conversions, especially involving Service Cloud. Experience Level Expert Level Pay and Benefits The pay range for this position is $90.00 - $95.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Atlanta,GA. Application Deadline This position is anticipated to close on Mar 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.