Application Developer, Senior

Your Role

As an Application Developer you will support our Interactive Voice Response (IVR) system as we upgrade to next generation customer service tools and contact center products. In this role you will be responsible for maintaining and enhancing the enterprise IVR system which offers self-service capabilities and serves as the entry point into the contact center.

Your Knowledge and Experience

• Requires a bachelor's degree, preferably in Computer Science, Information Systems or similar, or equivalent experience
• Requires at least 5 years of prior relevant experience
• Experience working as an IVR or contact center developer preferred
• Experience with Java and Python or other scripting languages
• Experience developing and consuming web services preferred
• Familiarity with the Azure cloud environment is a plus
• Strong technical, analytical, and interpersonal skills
• Superior attention to detail with excellent written and verbal communication skills
• Excellent problem solving, research, and follow-up skills
• Self-motivation and ability to work independently