Medication Support Coordinator

Brigham & Women's Physicians Organization
United States, Massachusetts, Boston
800 Huntington Avenue (Show on map)
Mar 14, 2025
Summary Responsible for performing a variety of medication-related tasks, as well as other duties in support of department operations within their scope of practice. Does this position require Patient Care? No Essential Functions -Supports the clinic by assisting with patient medication management. -Receives, reviews and facilitates requests for medication renewal. -Reviews the requests according to guidelines, pends the requests in the electronic medical record and routes to prescriber for review and signature. -When electronic prescribing is not available, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper. -Acts as resource for patients on procedures of obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication related issues. -Completes medication prior authorization paperwork or e-Forms for signoff by the clinical care team and in collaboration with the patient. -Monitors progress of prior authorization status throughout review process, updating appropriate parties as necessary. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Medical Office/Hospital/Managed Care experience 1-2 years required and Medication Administration/Pharmacy experience 1-2 years required and Experience with electronic medical record system(s) and Outlook preferred Knowledge, Skills and Abilities - Knowledge of laws and regulations related to clinical practice and patient confidentiality. - Knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions. - Strong written and verbal communication skills. - Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations. Brigham and Women's Physicians Organization, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.